Service Technician - Intermediate

ADT; Madison Heights (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Full benefits after 31 days

Casual work environment

Medical, dental, vision insurance

401(k) with employer matching

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Job summary

ADT is seeking a Residential Service Technician in Madison Heights, MI. The role involves servicing fire and carbon monoxide detection systems, and providing customer solutions through dynamic interactions. Ideal candidates will have a strong customer service orientation and technical aptitude.

Benefits include full medical, dental, vision, and a supportive work environment. Join us and grow your career while making a difference!

Qualifications

• Service experience required and technical aptitude preferred.
• Strong verbal communication and customer-focused mindset needed.
• Ability to work in dynamic environments and handle uncertainty.

Responsibilities

• Service fire and carbon monoxide detection systems.
• Follow connection procedures for wired/wireless technology.
• Act as a customer service champion.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer-focused mindset

Ability to thrive in uncertainty

Education

High School degree or equivalent

Job description

Residential Service Technician

Job Responsibilities

• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Act as a customer service champion, demonstrating willingness to help customers fix and understand protection in their home.
• Work in a dynamic, collaborative environment, closely with customers and coworkers.
• Provide solutions by visiting customers at home or business locations.

Requirements

• Service experience.
• Technical aptitude.
• Strong verbal communication.
• Customer‑focused and customer‑driven mindset.
• Ability to thrive in the face of uncertainty.
• Valid driver’s license.
• High School degree or equivalent.

Benefits

• Full benefits on the 1st of the month after 31 days of employment.
• Casual, energetic and engaging work environment.
• Medical, dental, vision, 401(k) with employer matching.
• Paid vacation time.
• Tuition reimbursement and employee referral bonuses.
• A culture of coaching, development and career growth opportunities.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Philadelphia Applicants: Background checks will be conducted during the employment process; any information will be reviewed through individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.