Service Technician

ADT Security Services; West Chatsworth (CA); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid vacation

Tuition reimbursement

Referral bonuses

Career growth

Job summary

ADT Security Services in California is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program security and site automation solutions for homes.

You will test system signals, validate communications with central monitoring, and act as a customer service champion by helping clients understand the protection in their home.

This role requires a high school degree, a valid driver's license and hands-on service experience in a fast-paced environment.

Qualifications

• High School degree or equivalent.
• Valid driver's license.
• Service experience in security or related field.
• Technical aptitude.
• Strong verbal communication.
• Customer-focused mindset.
• Thrives in uncertain situations.

Responsibilities

• Troubleshoot, configure, reconstruct and program security and site automation solutions.
• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Deliver customer-focused service and explain protection to homeowners.

Skills

Driver's license

Service experience

Technical aptitude

Verbal communication

Customer focus

Adaptability

Education

High School degree

Job description

What You'll Do:

The Residential Service Technician's primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.

What You'll Need:

• High School degree or the equivalent
• Valid driver's license
• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty

The Perks:

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

Pay and Benefits

The pay range for this role is $21.05 - 35.12 an hour and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

In the event a position is commission-based, compensation is solely based on the individual's sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

In the event a position is commission-based, compensation is solely based on the individual's sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.