Service Technician - Iowa

H2I Group; Cedar Falls (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

A service-oriented equipment company is seeking an Athletic Equipment Service Technician to manage customer projects, perform equipment repairs, and ensure service quality. Ideal candidates will have experience with hand tools, strong communication skills, and a valid driver's license. This role involves extensive driving to job sites and may require overnight travel. Join us to support our athletic team and enhance customer satisfaction through service excellence.

Qualifications

• Punctual, presentable, and professional demeanor required.
• Experience with hand tools and ability to read schematics.
• Valid driver's license necessary for job-site visits.

Responsibilities

• Manage key customer projects and orders assigned by supervisors.
• Maintain open communication with all project stakeholders.
• Travel to job sites for inspections and meetings.

Skills

Communication abilities

Tool usage experience

Problem-solving skills

Customer service skills

Tools

Hand tools

Job description

Brief Description

We are looking to hire an Athletic Equipment Service Technician to work with our Athletic Team. This position is responsible for providing service and customer support during field visits or dispatches, managing all on site installation, repair, maintenance, and test tasks and diagnosing errors or technical problems while determining proper solutions. Products that will be serviced will include, gym eqpt. back-stops, basketball hoops, scoreboard, shot clocks, and bleachers.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily, with or without accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Manage key customer projects/orders and orders that are assigned by Project Manager Supervisor
• Maintain and or increase expected profit levels
• Maintain open communication with all parties involved in the project. Providing timely, professional written responses to customers inquiries concerning the product, schedules, installation, conflicts problems, vendors, etc., as may be required
• Develop & coordinate schedules to ensure projects are completed on time. Including but not limited to product delivery, installation (either in-house or with subcontracted installers), production keeping in mind lead times, site meetings, punch list, phasing, etc.
• Prepare and submit necessary change orders reflecting the change of cost/sell price relative to a customer’s request for additions, deletions, and/or modifications, while up-selling whenever possible
• Promptly removing any obstacles or hindrances which prevent the timely collection of monies from customers. Forecasting. Communicate billing schedule, assist in creating a schedule of values and determine taxable products/dollar amounts with our accounting team. This includes approving vendor invoices for payment promptly
• Attending site meetings when required (dependent on project) and maintaining customer relations with the site coordinator and other trades
• Review, understand and manage projects in accordance with terms and conditions provided on project contract documents
• Participate in various negotiations with customers, architects, and sub-contractors to protect company interests
• Work with the Sales team to develop and nurture new and existing clients
• Perform and/or attend internal/external training that is relative to other employees as may be required
• Travel to job sites to inspect work and participate in various meetings such as Trade Coordination meetings, Company presentations, and Installation Coordination meetings as required
• Develop necessary internal and external relationships to successfully manage projects to meet or exceed customer expectations
• Work with Project Manager Supervisor to develop programs for improving/enhancing processes with H2I Groups, Inc.
• All employees are responsible for complying with company procedures and safety requirements including reviewing the work area daily for potential safety and health hazards, reporting potential hazards to their supervisors as well as reporting any work-related injuries or illnesses to their supervisors as well
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Requirements

Qualifications

• Must be punctual, presentable, professional
• Must be able to use and have experience using various hand tools
• Must leave all projects 100% complete, clean and documented
• Must be able to take, and follow directions given by a Service Manager or Operations manager
• Ability to read schematics and shop drawings
• Ability to troubleshoot, test, repair, and service equipment
• Ability to communicate well with supervisors and clients
• Must have valid driver’s license in order to provide services to the customer, position also requires checking into schools and job sites or obtain badges

Physical Requirements

• Must be able to lift to 50 lbs.
• Position requires the applicant to climb and work off scaffold or work in electric scissor lifts
• Position requires kneeling, crawling, climbing, stretching, and sitting
• Stand or walk for 8+ hours
• Must have ability to lift both arms overhead
• Must possess keen vision and hearing
• Arm, hand & finger dexterity with both hands involved in activities such as reaching, handling and feeling

Working Conditions

• This position requires occasional daily projects that are further than 50 miles from our regional office
• This position may require overnight stays for 1-4 nights on projects 150 miles or further from our office
• This position requires extensive driving to and from jobsites typically on your own.