Service Technician II — Live Event Electronics Repair

ACT Entertainment; Cincinnati (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

ACT ENTERTAINMENT in Cincinnati, OH is seeking a Service Technician I to provide expert service and repair for ACT product lines while upholding quality standards. This role reports to the Service Manager and requires hands-on work in a live event setting.

Responsibilities include diagnosing equipment, performing repairs, conducting quality checks on new and demo gear, maintaining records in the CRM, and ensuring a safe, organized workspace.

Qualifications

• High school diploma or GED or equivalent experience.
• 1 year live event production experience or 6 months at ACT as Service Technician I.
• Proficiency with Windows and Microsoft Office.
• Ability to read circuit diagrams and troubleshoot electronics.

Responsibilities

• Provide service for assigned ACT product lines.
• Diagnose and repair electronic equipment and mechanical components that are damaged, malfunctioning, or in need of replacement.
• Quality control for new and demo equipment needed for the sales team.
• Quality control for equipment that has been repaired or serviced.
• Provide basic customer support via CRM system.
• Prioritize equipment repairs, keeping customers & stakeholders informed on repair status.
• Maintain proper records related to labor performed and inventory management.
• Ensure a clean, organized, and safe work environment.
• Perform other related duties as assigned by management.

Skills

Customer service

Problem solving

Teamwork

Windows

MS Office

Circuit diagrams

Diagnosis

Education

High school diploma or GED

Tools

Multimeter

Oscilloscope

DMX tester

Soldering equipment

Job description

ACT ENTERTAINMENT in Cincinnati, OH is seeking a Service Technician I to provide expert service and repair for ACT product lines while upholding quality standards. This role reports to the Service Manager and requires hands-on work in a live event setting.

Responsibilities include diagnosing equipment, performing repairs, conducting quality checks on new and demo gear, maintaining records in the CRM, and ensuring a safe, organized workspace.