Service Technician II

Securitas Technology; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Service Technician II to join their dynamic team in Phoenix. This role involves providing top-notch service on electronic security solutions, ensuring customer satisfaction through effective troubleshooting and maintenance of security systems. You will be part of a team that values integrity and vigilance, with opportunities for professional growth and a comprehensive benefits package. If you're technically minded and passionate about security solutions, this is the perfect opportunity to advance your career in a supportive environment.

Benefits

Company training and certification program

Company Vehicle

Company Cell Phone

Medical, Dental, Vision, and Life Insurance

401K with 60% Match

Paid vacation, holiday and sick time

Educational Assistance

Employee discounts on travel and equipment

Qualifications

• Experience with low voltage electronics and electronic security solutions.
• Strong written and verbal communication skills.

Responsibilities

• Respond to trouble tickets for application uptime and system performance.
• Perform routine configuration changes and document system modifications.

Skills

Troubleshooting low voltage equipment

Commercial access control systems

CCTV systems

Burglary alarm systems

Intrusion systems

Fire alarms

Microsoft Office

Network communications

Problem solving

Time management

Education

High School diploma

Job description

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Join to apply for the Service Technician II role at Securitas Technology

This range is provided by Securitas Technology . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $41.47/hr

Securitas Technology Corporations is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.

STC offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the SES Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

STC is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on STC products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

• Respond to trouble tickets to ensure application uptime and system performance
• Work individually and as a team to diagnose and resolve application issues
• Execute preventative maintenance tasks to maximize application availability and identify system faults
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience
• Perform pre-deployment end to end testing of all upgrades and major modifications
• Perform on site installations of software upgrades and major modifications
  
  
  

Minimum Requirements

• High School diploma required or equivalent
• Familiarity installing and troubleshooting low voltage equipment
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge of network communications and IP addressing
• Excellent problem solving and analytical skills
• Excellent time management skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus
  
  
  

STC Offers Comprehensive Benefits Including

• Highly competitive salary
• Company training and industry leading certification program
• Company Vehicle
• Company Cell Phone
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!
  
  
  

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Security and Investigations

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