Service Technician II

Tulsa Winch, Inc.; Jenks (OK); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401K Plan

Medical Insurance

Dental Insurance

Vision Insurance

Wellness Programs

Health Savings Account

Disability Insurance

Life Insurance

Tuition Assistance

Paid Time Off

Job summary

Tulsa Winch, Inc. is seeking a service technician to support field and shop operations at our Jenks, OK facility. You will handle RMAs, perform repairs, and document test procedures while delivering on-time service and quality standards.

You will provide field support, mentor junior technicians, and contribute to continuous improvement initiatives under LEAN practices. A bonus program may apply based on performance metrics.

Qualifications

• Must have a safety-focused, positive, professional and respectful attitude and communications always within and outside TWG and / or Dover OPCS, both domestically and internationally.
• Must demonstrate the ability to recognize problems, the willingness to respectfully confront problems and demonstrate problem solving skills.
• Must learn and apply LEAN process improvement concepts as required.
• This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

Responsibilities

• Assist in the daily workflow of the Service group, including scheduling of RMAs, Validation Test, Service calls, or other tasks as assigned by Leadership.
• Provide root cause analysis data to applicable departments.
• Repair parts, assemblies performing mechanical tasks.
• Write detailed repair procedures and or test reports as directed and maintain in Test Procedure library/Standards Library.
• Write RMA’s as required on units to be returned for repair or credit and prepares sales orders for RMA repairs.
• Provide field support as assigned; including (not limited to) on-site diagnostics, repairs, part sales, and customer presentations.
• Keep record of service calls, sales orders, RMA’s, warranties and credits as directed and required.
• Serve as trainer and mentor to new technicians in the area as needed.

Skills

Safety-focused

Problem solving

Willingness to learn

LEAN concepts

Job description

About TWG

“TWG” is the group name we use to refer to the industry’s foremost producers of quality winches, hoists, gear drives and electronic monitoring systems for global industrial applications. The seven brands comprising TWG include Tulsa Winch, Rufnek, Greer, dp Winch, Gear Products, Pullmaster and LANTEC. Operating from the Jenks, Oklahoma facility are the Tulsa Winch, Rufnek, Greer, dp Winch and Gear Products brands with Pullmaster and LANTEC brands operating from the Surrey, British Columbia, Canada. By drawing upon the talent of our dedicated employees and the strengths of these brands, TWG has become known around the world for providing innovative products and solutions designed and manufactured to high quality standards and delivered to our customers on time. The products and solutions produced by TWG find their way into diverse applications including onshore oil and gas, the utility industry, commercial and governmental towing and recovery, construction and offshore cranes, marine applications including fishing and cargo handling, forestry and mining applications and a myriad of other construction applications. We feel that our success is directly attributable to the creativity, commitment and enthusiasm of our employees.

This position is also responsible for, with authority to follow ISO procedures, initiate action to prevent problems, document quality problems, contribute to problem solutions, verify implementation of solutions, control further processing when a problem is identified, protect the environment, including preventing pollution, analyzing or identifying areas for correction or improvement. This position will contribute to the success of the operations of TWG by performing the following duties personally as listed in the Essential Duties and Responsibilities section as directed. Other essential duties and responsibilities may be assigned as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES (functions)

TWG expects that all employees will work safely without injury maintaining the highest safety standards in compliance with Company safety policies.

• Assist in the daily workflow of the Service group, including scheduling of RMAs, Validation Test, Service calls, or other tasks as assigned by Leadership.
• Provide root cause analysis data to applicable departments.
• Repair parts, assemblies performing mechanical tasks.
• Write detailed repair procedures and or test reports as directed and maintain in Test Procedure library/Standards Library.
• Write RMA’s as required on units to be returned for repair or credit and prepares sales orders for RMA repairs.
• Provide field support as assigned; including (not limited to) on-site diagnostics, repairs, part sales, and customer presentations.
• Keep record of service calls, sales orders, RMA’s, warranties and credits as directed and required.
• Serve as trainer and mentor to new technicians in the area as needed.

JOB QUALIFICATIONS

• Must have a safety-focused, positive, professional and respectful attitude and communications always within and outside TWG and / or Dover OPCS, both domestically and internationally.
• Must demonstrate the ability to recognize problems, the willingness to respectfully confront problems and demonstrate problem solving skills.
• Must be open to opportunities to learn and develop new skills.
• Must learn and apply LEAN process improvement concepts as required.
• This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.
• We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits

• A 401(K) Savings Plan With Employer Contributions
• Medical, Dental And Vision Insurance
• Wellness Programs
• Health Savings Account, Health Care And Dependent Care Flexible Spending Accounts
• Company Paid Short-Term Disability And Long-Term Disability
• Company Paid Employee Basic Life And Ad&D Insurance
• Supplemental Employee And Dependent Life Insurance
• Optional Accident, Hospital Indemnity And Critical Illness Insurance
• Adoption, Surrogacy, And Fertility Benefits And Assistance
• Parental, Military, Jury Duty, And Bereavement Leaves Of Absence
• Paid Time Off, Including 9 Paid Company Holidays Per Calendar Year And 2 Additional Floating Holidays Per Calendar Year (1St Year Prorated)
• Paid Vacation Days (Communicated Separately), 24 Paid Sick Leave Hours Annually Or As Provided Under State And Local Paid Sick Leave Laws (First Year Prorated)
• Tuition Assistance
• Business Travel Services
• Employee Discounts
• An Employee Assistance Program That Includes Company Paid Counseling Sessions And Legal Services

Eligibility For Benefits Is Governed By Applicable Plan Documents And Policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

We Are Dover Dover is a diversified global manufacturer and solutions provider. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach, our team takes an ownership mindset, collaborating with customers to redefine what’s possible.