Service Technician II

Securitas Technology; Detroit (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Company vehicle

Medical, dental, vision, and life

401K with match

Training & certification program

Paid vacation & holidays

Cell phone

Disability insurance

Job summary

Securitas Technology Corporation is seeking technically minded individuals with experience in low voltage electronics to support post-installation issues at customer sites in Detroit. You will handle trouble tickets, diagnose problems, and perform upgrades while documenting changes for stakeholders.

The role emphasizes strong communication, on-site service, and the ability to work independently or in teams with a focus on system reliability and customer satisfaction.

Qualifications

• Must have at least a High School diploma or equivalent.
• Experience installing and troubleshooting low voltage equipment is preferred.
• Strong knowledge of commercial access control, CCTV, burglary alarms, intrusion, and fire alarm systems.

Responsibilities

• Respond to trouble tickets to ensure system uptime and performance.
• Diagnose and resolve application issues individually or as a team.
• Perform preventative maintenance to maximize availability and identify faults.
• Configure user permissions and application settings as needed.
• Document changes with a change control system.
• Create technical docs describing deployment details for technical and non-technical audiences.
• Test upgrades and major modifications before deployment.
• Install software upgrades and major modifications on site.

Skills

Low voltage installation

Access control systems

CCTV systems

Fire alarm systems

IP addressing

Microsoft Office

Analytical skills

Time management

Communication skills

Certifications (CCTV/Access Control)

Education

High School diploma or equivalent

Tools

CCTV software

Access control hardware

Job description

Securitas Technology Corporation is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.

Securitas Technology offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Securitas Technology is seeking technically minded individuals possessing experience with low voltage electronics specializing in electronic security solutions. Our teams are responsible for providing service on Securitas Technology products at customer sites. The position provides customer contact for all post-installation problems on security systems and equipment, as well as, special project work, when needed.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications

Minimum Requirements

• High School diploma required or equivalent .
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge IP addressing equipment
• Excellent problem solvingand analytical skills.
• Excellent time management skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus

Securitas Technology Offers Comprehensive Benefits Including

• Highly competitive salary
• Company training and industry leading certification program
• Company Vehicle
• Company Cell Phone
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!