Service Technician II

Prime Residential Property Management LP; Bay Point (CA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

2 floating holidays and birthday leave

Parental leave

401(k) plan with company match

Tuition reimbursement

Housing discounts at Prime properties

Job summary

Prime Residential is seeking a Service Technician II for Rivershore in Bay Point, CA. You will maintain the community, handle maintenance requests, and prepare vacant units for occupancy, contributing to safety and visual appeal.

The role requires hands-on troubleshooting across appliances, systems, and common areas, with on-call duties and a focus on resident satisfaction. A valid driver’s license and 2+ years of experience are required; HVAC certification preferred.

Qualifications

• 2+ years of residential property maintenance experience.
• Valid driver’s license for community vehicles.
• Must participate in on-call rotation.
• HVAC Certification preferred.
• Multi-Family housing experience preferred.

Responsibilities

• Diagnose and perform routine maintenance on appliances, exteriors, doors, locks, electrical systems, HVAC and plumbing.
• Prepare and update reports, work orders, and trackers.
• Inspect vacated apartments and ensure market-ready condition.
• Conduct fire and life/safety inspections and annual unit inspections.
• Maintain records of preventative maintenance and service requests.
• Respond to resident inquiries with professionalism and efficiency.
• Ensure the community is free of unsafe conditions and address issues promptly.

Skills

Hands-on maintenance

Detail-oriented

Customer service

Punctuality

Team player

Tools

HVAC equipment

Job description

About Prime

Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For more than three decades, we've been committed to caring for communities where residents love to live - pairing well-maintained homes with exceptional service and sought-after locations. We're proud to maintain a richly diverse and inclusive culture where our team members feels welcomed, valued, and set up to do their best work.

Property Details

Rivershore has 245 units and is located in Bay Point, CA

Schedule

Tuesdays through Saturdays 9:00 am to 6:00 pm in addition to participation in an on-call rotation (required)

Target Pay

$30.02 per hour

Role Overview

As a Service Technician II, you will be the driving force behind the upkeep and maintenance of our community, The Service Technician II is responsible for completing resident and community maintenance requests promptly and preparing vacant apartments for occupancy. This role ensures the community's cleanliness, aesthetic appeal, and functionality, meeting Prime’s standards of excellence. You play a crucial role in maintaining the community's appearance and safety. Your work significantly impacts residents' and prospects' first impressions.

Who You Are

• Technically proficient in residential property maintenance with a hands-on approach and high standards.
• Detail-oriented problem solver with ownership of your work and good decision-making skills.
• Proficient in customer service, staying calm and professional with residents.
• Punctual and determined professional eager to grow in property management.
• Team player who values customer service and strong relationships.

Key Responsibilities

• Diagnose and perform routine maintenance on appliances, building exteriors, doors, locks, electrical systems, flooring, landscaping, HVAC (with proper certification), plumbing, pools, and safety equipment.
• Prepare and update reports, work orders, and trackers.
• Inspect and prepare vacated apartments for new residents, ensuring they meet market-ready standards.
• Perform routine fire and life/safety inspections and annual unit inspections.
• Maintain accurate records of preventative maintenance, service requests, and apartment readiness through our mobile facilities application.
• Respond to resident inquiries and service requests with professionalism and efficiency.
• Ensure the community is free of unsafe conditions and promptly address any issues.
• Be familiar with utility cut-offs and property layout maps.
• Keep the community grounds clean and report any service needs.
• Maintain inventory of spare parts and materials, ensuring readiness for common repairs.

Physical Requirements

• Ability to traverse property grounds, climb ladders, and work in confined spaces up to 25% of the time (bending/stooping/crawling).
• Lifting: Move up to 25 lbs independently, 50 lbs with assistance, and 75–150 lbs with material handling equipment.
• Ability to work indoors/outdoors in all weather conditions; occasional exposure to fumes/solvents.
• Perform repetitive motions (reaching/scrubbing) and operate tools with full finger dexterity.
• Mandatory on-call rotation for evenings, weekends, and holidays.

Requirements

• 2+ years of related experience in residential property maintenance (painting, appliance repair, plumbing, HVAC, etc.)
• Valid driver’s license for operating community vehicles and/or golf carts.
• Able to participate in the shared, mandatory on call rotation.
• Multi-Family housing experience is preferred.
• HVAC Certification is preferred.

What We Offer

At Prime Residential, we believe our people are our greatest investment. We’re proud to provide benefits that support your health and growth, including:

• Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.
• PTO plus company-wide holidays, 2 floating holidays, a day off for your birthday, and a day to give back through volunteering.
• Paid Parental Leave. Because the most important things in life shouldn't have to compete with work.
• A 401 (k) plan with potential company match to help you plan for the future.
• Tuition reimbursement to support your continuous learning and career development.
• Team members receive exclusive housing discounts at Prime-managed properties, because we believe the people who build great communities should get to be part of them.

JOIN OUR TEAM

If you are a dedicated professional with a passion for maintenance excellence and customer service, we would love to hear from you!

Privacy Notice: https://www.primegrp.com/ccpa-info-current-and-prospective-employees/

At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community.

Prime is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

Regarding Prime Residential's Compensation Philosophy

The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market.

PLEASE NOTE:

To promote equity and uphold our internal compensation standards, the target base and bonus for this position are non-negotiable.

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