Service Technician II

Prime Residential; Sacramento (CA); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

PTO and holidays

401k match

Tools provided

Career growth programs

Tuition reimbursement

Housing discount

Job summary

Prime Residential is seeking a Service Technician II for Vue at The Lake in Sacramento to manage maintenance requests, prep vacant apartments, and uphold community standards. You will handle appliance, HVAC, electrical, plumbing, and safety tasks while supporting a clean, safe, and welcoming environment for residents and prospects.

You will participate in a scheduled on-call rotation, maintain strict documentation in our mobile facilities app, and collaborate with a team that values reliability,

Qualifications

• 2+ years of residential property maintenance experience.
• On-call rotation participation is required.
• Valid driver’s license for community vehicles/golf carts.
• Multifamily housing experience preferred.
• HVAC Certification preferred.

Responsibilities

• Diagnose and perform routine maintenance on appliances, building exteriors, doors, locks, electrical, plumbing, HVAC, pools, and safety equipment.
• Prepare and update reports, work orders, and trackers.
• Inspect vacated apartments and prepare for new residents to meet market-ready standards.
• Conduct routine fire and life/safety inspections and annual unit inspections.
• Maintain records of preventative maintenance and service requests in the mobile facilities app.
• Respond to resident inquiries promptly and professionally.
• Maintain safe conditions and address issues quickly.
• Keep utility cut-offs and property layout maps in mind.
• Maintain grounds cleanliness and report service needs.
• Manage inventory of spare parts for common repairs.

Skills

Residential maintenance

Customer service

Team player

Punctuality

Problem solving

Tools

Facilities app

Job description

About Prime:

Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.

Property Details:

Vue at The Lake has 200units and is located in Sacramento, CA.

Schedule:

Schedule will be Tuesday through Saturday in addition to participation in an on-call rotation requirement.

Target Pay:

$25.88 per hour

Role Overview:

As a Service Technician II, you will be the driving force behind the upkeep and maintenance of our community, The Service Technician II is responsible for completing resident and community maintenance requests promptly and preparing vacant apartments for occupancy. This role ensures the community's cleanliness, aesthetic appeal, and functionality, meeting Prime’s standards of excellence. You play a crucial role in maintaining the community's appearance and safety. Your work significantly impacts residents' and prospects' first impressions.

Who You Are:

• Technically proficient in residential property maintenance with a hands-on approach and high standards.
• Detail-oriented problem solver with ownership of your work and good decision-making skills.
• Proficient in customer service, staying calm and professional with residents.
• Punctual and determined professional eager to grow in property management.
• Team player who values customer service and strong relationships.

Key Responsibilities:

• Diagnose and perform routine maintenance on appliances, building exteriors, doors, locks, electrical systems, flooring, landscaping, HVAC (with proper certification), plumbing, pools, and safety equipment.
• Prepare and update reports, work orders, and trackers.
• Inspect and prepare vacated apartments for new residents, ensuring they meet market-ready standards.
• Perform routine fire and life/safety inspections and annual unit inspections.
• Maintain accurate records of preventative maintenance, service requests, and apartment readiness through our mobile facilities application.
• Respond to resident inquiries and service requests with professionalism and efficiency.
• Ensure the community is free of unsafe conditions and promptly address any issues.
• Be familiar with utility cut-offs and property layout maps.
• Keep the community grounds clean and report any service needs.
• Maintain inventory of spare parts and materials, ensuring readiness for common repairs.

Role Requirements:

• 2+ years of related experience in residential property maintenance (painting, appliance repair, plumbing, HVAC, etc.)
• Valid driver’s license for operating community vehicles and/or golf carts.
• Able to participate in the shared, mandatory on call rotation.
• Multi-Family housing experience is preferred.
• HVAC Certification is preferred.

What We Offer:

• PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.
• Retirement: 401k match up to 4%.
• Tools Provided: Service team members are provided with tool kits.
• Career Growth: Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.
• Education: Tuition reimbursement for continuous learning.
• Employee Housing Discount: Housing discount offered at Prime Residential properties.

Privacy Notice:

https://www.primegrp.com/ccpa-info-current-and-prsoclg

At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community.

Prime is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

Regarding Prime Residential's Compensation Philosophy:

The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market.