Service Technician I

Securitas Technology Corporation; Raleigh (NC); On-site; USD 54,000 - 73,000; Full time

Benefits offered by this job

Company Vehicle

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Match

Paid vacation

Job summary

Securitas Technology Corporation in Raleigh, NC is seeking a full-time on-site Systems Technician to support post-installation issues on access control, CCTV, intrusion, and fire alarm systems.

You will respond to trouble tickets, perform on-site software upgrades, and document changes using a change-control system. A High School diploma is required and an EL06 license or near eligibility is strongly preferred. Training and career growth are offered.

Qualifications

• Requires active EL06 license or near to obtaining it.
• Experience with access control, CCTV, intrusion, and fire alarm systems.
• Strong problem solving and written/verbal communication skills.
• On-site installation and post-install support.

Responsibilities

• Respond to trouble tickets to ensure uptime and performance.
• Diagnose and resolve application issues individually or in a team.
• Perform preventative maintenance to maximize availability.
• Document system modifications through a change control tracking system.
• Produce technical documentation for both technical and non-technical audiences.
• Perform pre-deployment end-to-end testing of upgrades and major modifications.
• Perform on-site installations of software upgrades and major modifications.

Skills

EL06 license

Hardware installation

Troubleshooting

System documentation

Customer communication

Team collaboration

Low voltage wiring

Enterprise CCTV systems

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Direct Raleigh, NC, US

Salary Range: $26.00 To $35.00 Hourly

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

We offer a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on systems and equipment, as well as, special project work, when needed.

This role req uires a n active EL06 license or must be very close to getting their EL06 License.

JobDuties

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.
• High School diploma required or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Bosch, Silent Knighthighly preferred.
• Simplex, Notifier, Edwards, Siemens, or other commercial fire systems is a plus.
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Excellent problem solving and analytical skills.
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus

Securitas offers comprehensive benefits including:

• Paid company training
• CompanyVehicle
• Medical, Dental, Vision, and Life Insurance
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.