Service Technician I

Securitas Electronic Security, Inc.; Gilbert (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Company vehicle

Medical Insurance

401K match

Paid time off

Job summary

Securitas Technology Corporation in Gilbert, AZ is seeking a field-based Security Systems Technician to respond to trouble tickets, diagnose and resolve issues, and perform on-site software upgrades and configuration changes.

You will install and test CCTV, access control, intrusion, and fire alarm systems, document changes, and contribute to a formal change control process. Strong communication, problem-solving, and time management are essential; certifications in CCTV/Access Control are a plus.

Qualifications

• High School diploma or equivalent required.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Strong working knowledge of Microsoft Office.
• Strong written and verbal communications skills.
• Working knowledge of network communications and IP addressing.
• Excellent problem solving and analytical skills.
• Excellent time management skills.
• Positive attitude and strong work ethic.
• Certifications in enterprise grade CCTV and Access Control systems a plus.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Skills

Written communication

Verbal communication

Problem solving

Time management

Positive attitude

Work ethic

Education

High School diploma or equivalent

Tools

Microsoft Office

IP addressing

Job description

Securitas Technology Corporation, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performanceWork individually and as a team to diagnose and resolve application issuesExecute preventative maintenance tasks to maximize application availability and identify system faultsPerform routine configuration changes (user permissions, application configuration, etc.)Document all system modifications through a digital change control tracking systemProduce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audiencePerform pre-deployment end to end testing of all upgrades and major modificationsPerform on site installations of software upgrades and major modifications

Minimum Requirements

• High School diploma required or equivalentFamiliarity installing and troubleshooting low voltage equipmentStrong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarmsStrong working knowledge of Microsoft OfficeStrong written and verbal communications skillsWorking knowledge of network communications and IP addressingExcellent problem solving and analytical skillsExcellent time management skillsPositive attitude and strong work ethicCertifications in enterprise grade CCTV and Access Control systems a plus

SES offers comprehensive benefits including:

• Highly competitive salaryCompany training and industry leading certification programCompany VehicleCompany Cell PhoneMedical, Dental, Vision, and Life InsuranceCompany Paid Short Term and Long-Term Disability401K with 60% Match up to 6% of salaryPaid vacation, holiday and sick timeEducational AssistanceExceptional growth opportunitiesWide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

8:00 a.m. to 5:00 p.m. Monday through Friday. As well as participating in an On-Call rotation.