Service Technician Helper

Icon Boiler; Morrisville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician Helper to support the installation and maintenance of HVAC systems. This role involves working closely with experienced technicians, ensuring customer satisfaction through professional service, and adhering to safety protocols. Ideal candidates will have an Associate's degree in HVAC and a willingness to learn in a dynamic environment. Join a team that values teamwork, customer service, and personal development, and contribute to delivering high-quality HVAC solutions in your community.

Qualifications

• Enrolled in or completed an Associate's degree or equivalent in HVAC.
• 1+ year of experience or internship in HVAC preferred.

Responsibilities

• Assist Service Technicians with installation and maintenance of HVAC systems.
• Provide professional service to customers and maintain tools and equipment.

Skills

HVAC Knowledge

Customer Service

Safety Compliance

Teamwork

Education

Associate's Degree in HVAC

Tools

Microsoft Word

Microsoft Outlook

iPad/iPhone

Job description

Job Details

Job Location: Morrisville, NC

Position Type: Full Time

Education Level: 2 Year Degree

Salary Range: Undisclosed

Travel Percentage: Up to 25%

Job Shift: Day/First Shift

Job Category: Installation - Maint - Repair

Description

SUMMARY: Responsible for assisting the Service Technicians with the installation, maintenance and repair of HVAC systems utilizing knowledge of refrigeration theory, electrical schematics, pneumatic and electronic control systems, pipe fitting, welding and brazing and mechanical layouts. The Service Technician Helper will work with a Senior Service Technician.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assists with and provides professional service to customers.
• Uses a variety of hand tools, following blueprints, wiring diagrams, piping schemes or engineering specifications, to diagnose and repair units.
• Observes and obeys safety rules and regulations.
• Assists with and performs preventative maintenance.
• Shows a willingness to learn about the technical and non-technical aspects of the job.
• Assists with and prepares for on-site installation and repairs by examining building layout, anticipating difficulties and gathering materials.
• Inspects vehicles by checking vehicle condition and literature supplies.
• Maintains vehicles by keeping records of service manuals, scheduling, and completing repairs and maintenance service.
• Maintains tools and equipment by inspecting for signs of wear.
• Documents work by completing accurate paperwork and maintaining files.
• Arrives to work or the job on time.
• Works well with other members of the team, both in the field and the office.
• Follows the dress code and maintains a professional appearance.
• Flexibility to work overtime/weekends, as required.

TEAMWORK:

• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
• Continually look for ways to improve our processes and ability to serve our customers effectively
• Improve personal performance on a continual basis

CUSTOMER SERVICE:

• Provide responsive, professional and diplomatic customer service
• Answer calls and correspondence quickly and pleasantly
• Communicate in a friendly, professional, and patient manner
• Perform all duties with the goal of building and maintaining long-term customer relationships

SAFETY:

• Follow all company safety programs and report any non-compliance to your Field Supervisor
• Notify Field Supervisor or Safety Director of any unsafe conditions
• Proper PPE equipment must be used at all times when necessary
• Report all accidents and injuries to your Area Service Manager and HR immediately
• All monthly training topics on safety completed and done during the month due

SUPERVISORY RESPONSIBILITIES: None

Qualifications

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Enrolled in or completed anAssociate's degree or equivalent from two-year college or technical school with a certificate in Heating, Ventilation, and Air Conditioning. 1+ year of experience or internship in HVAC preferred.

COMPUTER SKILLS: Microsoft Word, Microsoft Outlook, PDF, iPad/iPhone

CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver's license, Universal EPA certification

LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands of the position include occasional sitting; frequent stooping, crouching, kneeling, balancing, and climbing; and constant standing, walking, reaching, and gripping. Material handling demands include lifting from floor level to overhead, with occasional lifting up to 115 lbs., frequent lifting up to 50 lbs., and constant lifting up to 25 lbs., placing the position in the Very Heavy Physical Demand Classification (PDC). Must be able to talk and hear. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to wear standard necessary Personal Protective Equipment that is required by statute or risk assessment, for protecting worker safety.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires working outdoors, in mechanical/equipment rooms and possible extreme weather conditions. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts and heavy equipment. The associate is frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock (high voltage); and vibration. The associate is occasionally exposed to toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is usually loud.

OTHER REQUIREMENTS:

• Ability to pass drug screening
• Ability to prove US employment eligibility