Service Technician (East Area)

Ingersoll Rand; Fredericksburg (VA); On-site; USD 45,000 - 120,000; Full time

Job summary

Ingersoll Rand is seeking a Service Technician (East Area) to install, troubleshoot, repair and maintain rotary screw and reciprocating air compressors at customer sites across East Area centers. This role requires precise diagnostic work with tools and knowledge of equipment manuals.

You will train customers and field staff, handle on-site service, and participate in an on-call rotation with other technicians. Occasional travel and strong safety practices are essential components of the job.

Qualifications

• 2–5 years of experience troubleshooting industrial/commercial mechanical systems.
• Experience with compressed air systems and centrifugal technologies.
• EPA 608/F‑GAS 303/2008/ISHRAE certification preferred.

Responsibilities

• Install, maintain, and repair equipment at purchaser's location.
• Maintain up-to-date knowledge of field installation and repair requirements.
• Provide technical advice and train customers, potential customers, field salesmen and trainees.
• Diagnose problems and document records and reports for the facility.

Skills

Troubleshooting

Industrial systems

Compressed air

Centrifugal tech

Solid controls

Education

High school diploma or equivalent

Electrical/Electronic Technology / HVAC related degree preferred

Job description

Service Technician (East Area)

Location: Multiple positions located at or near our East Customer Center Locations - Allentown, PA; Aston, PA; Edison, NJ; Marlborough, MA; Scarsborough, ME; Shrewsbury, PA; Richmond, VA; Greensboro, NC; Charlotte, NC. This role is typically not eligible for relocation.

Job Summary: The Service Technician supports Ingersoll Rand’s Industrial Technologies and Services Division by installing, troubleshooting, repairing and maintaining all makes of rotary screw and reciprocating air compressors, along with additional compressed air system components. The role requires precision measuring tools for diagnostic troubleshooting and knowledge of all operations and parts manuals associated with all equipment.

Responsibilities

• Ensure correct installation, maintenance, and field repair of equipment manufactured and sold by Ingersoll Rand at the purchaser’s location.
• Maintain up-to-date knowledge of the field installation and repair requirements of this equipment.
• Provide technical advice and train customers, potential customers, field salesmen and field service trainees.
• Diagnose problems, recommend corrective actions in unsupervised environments and submit clear, accurate records and reports to the manufacturing facility.
• Maintain a high degree of integrity in handling business affairs.
• Maintain proper written and oral communication skills to transfer information related to service work in a concise and logical manner.
• Submit detailed technical reports on each service call in a legible fashion, suitable for billing customers.
• Submit accurate, detailed and timely expense account records along with timecards on a weekly basis and maintain good financial records and practices.

Qualifications

• Desired applicants will have 2–5 years of experience troubleshooting industrial/commercial mechanical systems and experience with compressed air systems, centrifugal technologies and solid controls.
• High school diploma or equivalent required; a degree program in Electrical/Electronic Technology, HVAC or related fields preferred.
• Valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations.
• EPA 608/F‑GAS 303/2008/CE/ISHRAE certification preferred.

Physical Requirements

• Work in diverse conditions including noisy equipment rooms, extreme weather, precarious places and risk of electrical shock.
• Position is highly physical: requires use of hands, fingers, walking, stooping, kneeling and lifting/moving weights in line with safety policy.

Travel & Work Arrangements

• Occasional travel for training (1–2 times per year, up to one week).
• Included in an on‑call rotation with other technicians for customer emergencies in evenings or weekends.

Key Competencies

• Proficiency with Microsoft Office and other basic computer usage, including handheld devices.
• Customer service skills (conflict resolution, communication, negotiation).
• Mechanical competency to diagnose and troubleshoot compressor systems and machinery.

What We Offer

Our comprehensive benefits package includes health care options, dental and vision coverage, wellness programs, life insurance, a 401(k) plan, paid time off and an employee stock grant.

Salary range: $45,000 – $120,000, including incentives. Pay range reflects a wide range of factors such as skills, experience, training and certifications.

Equal Opportunity Employment

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.