Service Technician (East Area)

Ingersoll Rand; Lynchburg (VA); On-site; USD 45,000 - 120,000; Full time

Job summary

Ingersoll Rand is seeking a Service Technician for the East Area to install, troubleshoot, repair and maintain rotary, screw and centrifugal air compressors, along with related air systems. You will use precision tools and refer to equipment manuals to diagnose issues in customer facilities.

This role requires 2–5 years of field service experience, a high school diploma, and a valid driver’s license. EPA 608/F-GAS certification is preferred.

Qualifications

• 2–5 years of experience troubleshooting industrial/commercial mechanical systems.
• Experience with compressed air systems, centrifugal technologies, and solid controls is a plus.
• High school diploma or equivalent.
• EPA 608/F-GAS certification preferred.

Responsibilities

• Install, troubleshoot, repair, and maintain rotary, screw, and centrifugal air compressors.
• Provide technical advice and train customers, potential customers, field salesmen, and field service trainees.
• Diagnose problems and submit clear technical reports.
• Submit accurate, detailed expense and time records weekly.
• Maintain up-to-date knowledge of installation and repair requirements.
• Communicate effectively with customers and management.

Skills

Troubleshooting

Mechanical systems

Field service

Electrical/controls knowledge

HVAC knowledge

Education

High school diploma

Electrical/Electronic Technology or HVAC program

EPA 608/F-GAS certification

Tools

Microsoft Office

Handheld devices

Networking basics

Job description

Service Technician (East Area)

BH Job ID: BH-4211-15

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Location

Multiple positions located at or near our East Customer Center Locations: Allentown, PA; Aston, PA; Edison, NJ; Marlborough, MA; Scarsborough, ME; Shrewsbury, PA; Richmond, VA; Greensboro, NC; Charlotte, NC. This role is typically not eligible for relocation. If a position is not currently open in an area that you are seeking employment, we will reach out to qualified candidates once an opening is available.

About Us

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions.

Job Summary

The Service Technician for Ingersoll Rand's Industrial Technologies and Services Division serves customers by installing, troubleshooting, repairing and maintaining all makes of rotary, screw and reciprocating and/or Centac and ECC air compressors, along with additional compressed air system components. You will use precision measuring tools for diagnostic troubleshooting of compressed air equipment. In addition, you need to have knowledge of all operations and parts manuals associated with all equipment.

Responsibilities

• Ensure correct installation, maintenance, and field repair of the equipment manufactured and sold by Ingersoll Rand at the purchaser's location.
• Maintain up-to-date knowledge of the field installation and repair requirements of this equipment.
• Provide technical advice and train customers, potential customers, field salesmen, and field service trainees.
• Diagnose problems, recommend corrective action in unsupervised environment, and submit clear, accurate records and/or oral reports to the manufacturing facility.
• Maintain a high degree of integrity in handling business affairs.
• Maintain proper written and oral communication skills to transfer information related to service work concisely and logically.
• Submit detailed technical reports on each service call in legible fashion, suitable for billing customers.
• Submit accurate, detailed and timely expense account records along with timecards on a weekly basis; maintain good financial records and practices to manage company business matters, credit cards, and, if required, a company car.

Basic Qualifications

• Desired applicants will have 2-5 years of experience troubleshooting industrial/commercial mechanical systems. Experience on compressed air systems, centrifugal technologies, and solid controls background is a plus. Those with knowledge in the service, diagnosis, and startup of both rotary and centrifugal air compressors, including dryers, cooling towers, and filtration systems are encouraged to apply.
• High school diploma or equivalent required.
• Desired degree program in Electrical/Electronic Technology or HVAC with basic knowledge of AC/DC circuits, wiring diagrams/schematics, motors/controls, PLCs, HVAC electricity, controls, refrigeration systems and/or refrigerant certification. Military experience and/or sufficient mechanical working experience is a plus. Candidates who possess this knowledge or skills but have not completed a formal program may be considered.
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations, including DUI in the previous 5 years, hit‑and‑run, license suspension, reckless/careless driving or multiple smaller infractions or preventable collisions in the previous 3 years.
• EPA 608/F‑GAS 303/2008/CE/ISHRAE certification preferred (refrigeration experience/certification a plus).

Physical Requirements

• Position requires working in diverse conditions including mechanical equipment rooms with exposure to noisy operating equipment, extreme weather, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.
• Position is highly physical and requires regular use of hands, fingers, walking, stooping, kneeling, and lifting/moving weight limits in line with safety policy.

Travel & Work Arrangements

• Position may require occasional travel for training: 1‑2 times per year for one week at a time (~5‑10% travel).
• Included in an on‑call rotation with other service technicians to service customer emergencies in evenings or weekends. Occasional evening or weekend work may be required during scheduled on‑call weeks.

Key Competencies

• Operating knowledge of Microsoft Office software and basic computer usage; working proficiency with handheld computer (i.e., smartphone, iPad) and network bases.
• Customer service skills such as conflict resolution, communication, negotiation.
• Maintain proper business travel practices cost‑efficiently.
• Mechanical competency to learn, diagnose, and troubleshoot compressor systems and machinery.

What We Offer

We offer a comprehensive benefits package that includes health care options such as medical, prescription, dental, and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock grant, among other offerings.

Pay Range

The total pay range for this role, including incentive opportunities, is $45,000 - $120,000. The total pay range takes into account a wide range of factors considered for compensation decisions.