Service Technician/Diesel Mechanic

Ditch Witch; Kaukauna (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Factory school training

Health reimbursement program

Medical, Dental, Vision insurance

401k and Profit Sharing

Uniform and boot & outer wear clothing

Tool Allowance

Tuition reimbursement

Vacation and sick days; 9 paid hols

Job summary

Ditch Witch is seeking a skilled field technician to diagnose, service and repair construction equipment for customers. You will use advanced diagnostic tools to pinpoint issues, perform repairs, and ensure maximum efficiency and customer satisfaction.

The role requires strong customer service, dependability, and the ability to work well in a team or independently. Candidates should have a technical or associate degree (or equivalent experience) and be prepared to operate in variable weather

Qualifications

• Technical or associate degree preferred; 5 to 7 years of industry experience for experienced applicants; technical degree for entry-level applicants.
• Strong computer skills and proficiency with software programs.
• Able to read and understand electrical/hydraulic schematics and service manuals.
• Experience with welding and fabrication tools; possess hand and air tools in metric & standard sizes.

Responsibilities

• Represent the company, diagnose, service and repair customer and company equipment.
• Demonstrate strong diagnostic ability and use advanced tools to identify root causes.
• Maintain dependable, timely service with professional appearance and organized vehicles.
• Work independently or in a team to solve problems and ensure customer satisfaction.

Skills

Strong Diagnostic Ability

Dependability

Strong Customer Service

Teamwork

Education

Technical or associate degree

Technical degree for entry-level applicants

Tools

CDL Class A

Welding & fabrication tools

Parts lookup programs

Electrical/hydraulic schematics reading

Job description

Description

Purpose:

Represent the company in a courteous and cordial manner and ensure customer satisfaction and maximum efficiency for the business. Effectively diagnose, service and repair customer and company equipment.

Essential Functions

Strong Diagnostic Ability

• Proficient in diagnostic skills to accurately identify and address issues.
• Must be adept at using advanced diagnostic tools to interpret error codes and determine the root causes of malfunctions.
• Understand a full range of techniques and procedures used in diagnosing, repairing, maintaining and servicing construction equipment.

Dependability

• Punctual and consistent attendance.
• Ability to consistently perform duties and meet expectations.
• Ability to multitask and prioritize work in order to meet deadlines and exceed customer’s expectations.
• Maintain a professional appearance, ensuring their service vehicles are organized, and delivering high-quality work consistently.
• Desire to work on equipment inside or outside in all weather and settings.
• The desire and willingness to continue to better themselves as a technician and an employee.

Strong Customer Service

• Exceptional customer service through clear and patient communication, educating customers about the services performed, and demonstrating empathy towards their concerns.

Teamwork

• Able to work independently and well within a team, sharing knowledge and supporting each other to solve complex problems.
• Strong interpersonal skills and the ability to relate to both customers and coworkers to contribute to a harmonious and productive work environment.

Requirements

Qualifications:

• Technical or associate degree preferred; 5 to 7 years of industry experience for experienced applicants; technical degree for entry-level applicants.
• Strong computer skills and proficiency with software programs.
• Understand the utilization of parts look up programs, equipment manuals and service/repair manuals.
• Ability to read and understand electrical/hydraulic schematics.
• Knowledge of mechanical practices and principles.
• Ability to inspect and set-up new equipment for compliance with contract specifications.
• Experience with welding and fabrication tools.
• Possession of personal hand and air tools in both metric and standard sizes.
• Ability to obtain a CDL is required (class A, airbrakes, combination, and tanker endorsements) with a 3-month grace period for entry-level technicians.
• Physical ability to lift up to 100 lbs., crouch, stoop, climb heights of 5 feet, and stand for long periods.

Benefits:

• Factory school training
• Health reimbursement program
• Medical, Dental, Vision, Short-term and Long-Term Disability
• 401k and Profit Sharing
• Uniform and boot & outer wear clothing allowance
• Tool Allowance
• Tuition reimbursement
• Vacation and sick days and 9 paid holidays