Service Technician/Diesel Mechanic

Ditch Witch Midwest; Kaukauna (WI); On-site; USD 54,000 - 75,000; Full time

Benefits offered by this job

Factory school training

Health reimbursement program

Medical, Dental, Vision coverage

401k and Profit Sharing

Uniform and boot allowance

Tool Allowance

Tuition reimbursement

Vacation and sick days and 9 paidholi-

9 paid holidays

Job summary

Ditch Witch Midwest is seeking an experienced field service technician to diagnose, service and repair our equipment at customer sites. You will use diagnostic tools to identify root causes and ensure high-quality work while maintaining a courteous relationship with customers.

The role requires strong mechanical aptitude, ability to read electrical and hydraulic schematics, and proficiency with parts lookup software. CDL may be required within a 3-month grace period.

Qualifications

• Technical or associate degree preferred; 5–7 years industry experience for experienced applicants.
• Strong computer skills and proficiency with software programs.
• Understand the utilization of parts look up programs, equipment manuals and service/repair manuals.
• Ability to read and understand electrical/hydraulic schematics.
• Knowledge of mechanical practices and principles.

Responsibilities

• Represent the company in a courteous and cordial manner and ensure customer satisfaction.
• Diagnose, service and repair customer and company equipment.
• Use diagnostic tools to interpret error codes and determine root causes of malfunctions.
• Work independently and as part of a team to solve complex problems.

Skills

Diagnostic skills

Customer service

Dependability

Teamwork

Education

Technical/associate degree preferred

Tools

Parts lookup software

Electrical schematics

Hydraulic schematics

Welding tools

Personal hand tools

Job description

Description

Purpose:

Represent the company in a courteous and cordial manner and ensure customer satisfaction and maximum efficiency for the business. Effectively diagnose, service and repair customer and company equipment.

Essential Functions

Strong Diagnostic Ability

• Proficient in diagnostic skills to accurately identify and address issues.
• Must be adept at using advanced diagnostic tools to interpret error codes and determine the root causes of malfunctions.
• Understand a full range of techniques and procedures used in diagnosing, repairing, maintaining and servicing construction equipment.

Dependability

• Punctual and consistent attendance.
• Ability to consistently perform duties and meet expectations.
• Ability to multitask and prioritize work in order to meet deadlines and exceed customer’s expectations.
• Maintain a professional appearance, ensuring their service vehicles are organized, and delivering high-quality work consistently.
• Desire to work on equipment inside or outside in all weather and settings.
• The desire and willingness to continue to better themselves as a technician and an employee.

Strong Customer Service

• Exceptional customer service through clear and patient communication, educating customers about the services performed, and demonstrating empathy towards their concerns.

Teamwork

• Able to work independently and well within a team, sharing knowledge and supporting each other to solve complex problems.
• Strong interpersonal skills and the ability to relate to both customers and coworkers to contribute to a harmonious and productive work environment.

Requirements

Qualifications:

• Technical or associate degree preferred; 5 to 7 years of industry experience for experienced applicants; technical degree for entry-level applicants.
• Strong computer skills and proficiency with software programs.
• Understand the utilization of parts look up programs, equipment manuals and service/repair manuals.
• Ability to read and understand electrical/hydraulic schematics.
• Knowledge of mechanical practices and principles.
• Ability to inspect and set-up new equipment for compliance with contract specifications.
• Experience with welding and fabrication tools.
• Possession of personal hand and air tools in both metric and standard sizes.
• Ability to obtain a CDL is required (class A, airbrakes, combination, and tanker endorsements) with a 3-month grace period for entry-level technicians.
• Physical ability to lift up to 100 lbs., crouch, stoop, climb heights of 5 feet, and stand for long periods.

Benefits:

• Factory school training
• Health reimbursement program
• Medical, Dental, Vision, Short-term and Long-Term Disability
• 401k and Profit Sharing
• Uniform and boot & outer wear clothing allowance
• Tool Allowance
• Tuition reimbursement
• Vacation and sick days and 9 paid holidays