Service Technician - Dallas

Camillorentalhomes; Irving (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading property management firm in Irving, TX is seeking a Service Technician to diagnose and repair home maintenance issues in single-family and multi-family residences. The role emphasizes high customer satisfaction, requiring strong communication and problem-solving skills, along with a valid driver license. Candidates should have a high school diploma or equivalent, and experience with property management software is preferred. A clean driving record and the ability to lift 50lbs are essential for this full-time position.

Qualifications

• Must have reliable transportation and a valid driver license with a clean driving record.
• Able to lift 50lbs and walk up and down stairs.
• Experience with home warranty, motor home or multifamily residential repairs is a plus.

Responsibilities

• Diagnose and repair home maintenance issues within residences.
• Perform emergency maintenance tasks when required.
• Maintain high levels of customer satisfaction.

Skills

Customer service focus

Problem-solving skills

Effective communication

Time management

Knowledge of management methods

Professional demeanor

Education

High school graduation or GED equivalent

Tools

Property management software

Job description

DFW, 105 Decker Ct, Suite 860, Irving, TX 75062, USA

Department: Property Management

Reports to: Area Service Manager

Status: Full Time / Non-Exempt / Hourly

Job Summary:

SimplyHome is actively seeking a Service Technician. This position will be responsible for diagnosing and repairing home maintenance issues within our SimplyHome single-family, townhomes, and multi-family residences. Service Technicians with SimplyHome are expected to maintain a high level of customer service and have a desire to achieve customer satisfaction.

Duties/Responsibilities:

• Having knowledge and ability to perform home maintenance tasks. (interior and exterior)
• Ability to diagnose complex home maintenance issues.
• Must have reliable transportation.
• Additional responsibilities and exceptions may include emergency maintenance tasks (for example natural disasters).
• Keep up to date notes and documentation on each workorder within our property management software.
• Ensure and maintain a high level of customer satisfaction to be measured by resident surveys upon completion of each work order.

Required Skills/Abilities:

• Friendly and welcoming demeanor with the ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.
• Excellent time management skills, detail-orientation and ability to multi-task and prioritize work.
• Strong decision-making and problem-solving skills, along with advanced conflict resolution skills.
• Effective communication and interpersonal skills and proficient in English. Must be able to articulate needs and convey information verbally and in writing effectively with employees, customers, supervisors, and co-workers throughout the organization.
• Knowledge of management methods and sound employee relations techniques with an ability to connect to staff, troubleshoot problems and help teams collaborate, as necessary.
• Able to work in an equitable, inclusive, and diverse environment. The Camillo family of companies are committed to enhancing equity, inclusion, and diversity, including hiring talent from all backgrounds.
• Ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.
• Must have a valid driver license and clean driving record (including toll tags) for the last 5 years.

Education and Experience:

• High school graduation or GED equivalent.
• Property Management software experience a plus
• Strong background with either home warranty, motor home or multifamily residential repairs.

Physical Requirements/Working Conditions:

• Ability to lift 50lbs and walk up and downstairs.
• Up to 25% of travel may be required.

About Us:

As one of the largest privately held real estate development and construction companies in Texas, Camillo Companies exists to open doors to greater opportunities for all people. For more than 30 years, the Company has led the way in constructing premier communities featuring affordable homes and residences that maximize style, livability, and functional floorplan designs. Camillo Companies is a vertically integrated operation consisting of four primary entities, including Retail (Legend Homes), Residences (SimplyHome), Land Development (Academy Development), and Maintenance (LCI Services). Through these operations, the Camillo Family of Companies has constructed more than 30,000 homes and residences in the Greater Houston, Dallas-Fort Worth, San Antonio, and Bryan-College Station areas, establishing a standard of exceptional customer service and attainability. In 2007, the Company pioneered the single-family build-to-rent business, eventually leading to the 2012 launch of SimplyHome, which builds, leases, and manages both new and recently constructed single-family homes, townhomes, and multi-family projects. Beginning in 2023, the company made acquisitions to expand into new markets in and outside of Texas.

Camillo Companies value a diverse and inclusive workplace. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, and veterans to apply. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members regardless of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, pregnancy, parental status, military service, or other non-merit factor.

Please note this job description is not designed to cover or contain a comprehensive listing of all responsibilities or duties required. Other assignments, projects, and duties may be required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.