Service Technician - Dallas

Camillo Companies; Irving (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

A property management firm in Irving, TX is seeking a Service Technician. The role involves diagnosing and repairing maintenance issues for single-family homes and multi-family residences, ensuring high levels of customer satisfaction. Candidates should have strong communication skills and be able to perform various home maintenance tasks. A clean driving record is required, along with the ability to lift 50lbs. This position offers full-time employment with an emphasis on professionalism and customer service.

Qualifications

• Must have valid driver license and clean driving record.
• Experience with home warranty or multifamily residential repairs preferred.
• Ability to lift 50lbs and handle physical tasks.

Responsibilities

• Diagnosing and repairing home maintenance issues.
• Maintaining high customer satisfaction.
• Keeping up-to-date documentation on work orders.

Skills

Customer-focused demeanor

Time management skills

Decision-making skills

Effective communication

Problem-solving skills

Education

High school graduation or GED

Tools

Property Management software experience

Job description

DFW, 105 Decker Ct, Suite 860, Irving, TX 75062, USA

Department: Property Management

Reports to: Area Service Manager

Status: Full Time / Non-Exempt / Hourly

Job Summary:

SimplyHome is actively seeking a Service Technician. This position will be responsible for diagnosing and repairing home maintenance issues within our SimplyHome single-family, townhomes, and multi-family residences. Service Technicians with SimplyHome are expected to maintain a high level of customer service and have a desire to achieve customer satisfaction.

Duties/Responsibilities:

• Having knowledge and ability to perform home maintenance tasks. (interior and exterior)
• Ability to diagnose complex home maintenance issues.
• Must have reliable transportation.
• Additional responsibilities and exceptions may include emergency maintenance tasks (for example natural disasters).
• Keep up to date notes and documentation on each workorder with within our property management software.
• Ensure and maintain a high level of customer satisfaction to be measured by resident surveys upon completion of each work order.

Required Skills/Abilities:

• Friendly and welcoming demeanor with the ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.
• Excellent time management skills, detail-orientation and ability to multi-task and prioritize work.
• Strong decision-making and problem-solving skills, along with advanced conflict resolution skills.
• Effective communication and interpersonal skills and proficient in English. Must be able to articulate needs and convey information verbally and in writing effectively with employees, customers, supervisors, and co-workers throughout the organization.
• Knowledge of management methods and sound employee relations techniques with an ability to connect to staff, troubleshoot problems and help teams collaborate, as necessary.
• Able to work in an equitable, inclusive, and diverse environment. The Camillo family of companies are committed to enhancing equity, inclusion, and diversity, including hiring talent from all backgrounds.
• Ability to maintain professionalism and a strong customer-focused demeanor with demanding clientele.
• Must have a valid driver license and clean driving record (including toll tags) for the last 5 years.

Education and Experience:

• High school graduation or GED equivalent.
• Property Management software experience a plus
• Strong background with either home warranty, motor home or multifamily residential repairs.

Physical Requirements/Working Conditions:

• Ability to lift 50lbs and walk up and downstairs.
• Up to 25% of travel may be required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.