Service Technician Apprentice

MarineMax Brand; Sturgeon Bay (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

MarineMax Brand in Wisconsin seeks a service technician apprentice to gain hands-on experience across detailing, yard operations, and rigging, while learning the sales, service, and parts processes through a structured program.

Under a mentor, you will complete training, strive for OEM certifications, perform light maintenance tasks, support show events, and document progress daily in a professional, safety-conscious environment.

Qualifications

• Entry-level trainee with a strong willingness to learn across multiple boat department functions.
• Ability to follow mentor guidance and complete assigned tasks reliably.
• Interest in OEM certification and hands-on boat maintenance.

Responsibilities

• Complete self-led and online training curriculum.
• Learn detailing, yard work, and rigging tasks under supervision.
• Support parts, service, and sales processes where appropriate.
• Shadow senior technicians and service advisors to gain knowledge.
• Assist with boat shows and on-site promotions.
• Maintain a clean, professional workspace.
• Document apprenticeship progress daily.

Skills

Adaptability

Willingness to learn

Detail-oriented

Team collaboration

Job description

OVERVIEW: The service technician apprentice is responsible for a variety of entry level job duties, to include aspects of detailing, yard work, rigging as well as gaining general knowledge of the sales, service, and parts department’s processes through a structured apprentice program. The apprentice will follow the guidance of their assigned mentor technician while completing their outlined goals and tasks.

KEY RESPONSIBILITIES

• Successfully complete Self-led and online training curriculum/courses
• Successfully learn and exhibit skills in the following areas:
• Detailing-gain familiarity with products as well as understand nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines.
• Yard Team-gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety.
• Rigging-gain exposure to new product assembly procedures, warranty procedures, work order entry as well as time management skills
• Parts Department-exposure to all aspects of departmental operations to include over-the-counter and work order sales processes, parts ordering and inventory maintenance.
• Service Advisor-gain critical knowledge of customer service, work order management, timecard entry, and importance of documentation by shadowing a senior Service Advisor.
• Sales-gain understanding of the processes associated with the sales and delivery of new boats.
• Interface on daily basis with lead technician and riggers to ensure effective acclimation to the role.
• Perform light duty technician tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs
• Set up and participate in boat shows and other off-site promotional events.
• Maintain a professional and clean workspace for customer viewing.
• Successfully pass OEM certification(s)
• Complete all required apprenticeship documentation daily.
• Follow the apprentice program outline and complete all tasks and meet all goals.
• Other tasks as assigned

KEY RESULT AREAS

• Complete all aspects of training.
• Improved OEM certification status
• Internal and external customer satisfaction and enthusiasm
• Accurate level of service-done right the first time
• 100% pride in work; always supplying a complete and “0” defect product to the customer.
• Maintain minimum production and accuracy standards