Service Technician 2

Big Tex Trailer Manufacturing; Royalton (VT); Hybrid; USD 25,000 - 36,000; Full time

Job summary

The Service Technician 2 role at Big Tex Trailer World involves organizing and maintaining safe service areas, selling parts, and performing advanced repairs and fabrication on trailers, truck beds, and related equipment.

You will engage with customers to discuss repairs, installations, and solutions, and ensure a steady supply of shop items through coordination with management. This is an on-site, full-time position in Vermont with day shifts.

Qualifications

• High School Diploma or GED required.
• Proven ability to weld (MIG and oxy-acetylene).
• Valid Driver's License.
• Associates Degree or trade school diploma preferred.
• 2-3 years applicable work experience preferred.
• Available to work Monday - Saturday and overtime as needed.

Responsibilities

• Perform service, repair, and accessory installation on trailers, truck beds, tow vehicles, and snowplows.
• Partner with supervisor to maintain Service Schedule.
• Inspect and repair bearings, lights, wiring, and brake assemblies on trailers and tow vehicles.
• Replace worn/defective parts; lay out drills, screws, rivets, welds; install flooring as needed.
• Conduct multi-point inspections; assess customer service and parts needs.
• Communicate with customers; estimate costs and plan work procedures; quote service work.

Skills

Welding (MIG & oxy-acetylene)

Customer interaction

Education

Associates Degree or trade school diploma preferred

High School Diploma or GED

2-3 years applicable work experience preferred

Job description

Job Details: Level: Experienced, Job Location: Trailer World-484 South Royalton VT - South Royalton, VT 05068, Position Type: Full Time, Salary Range: $18.00 - $26.00 Hourly, Job Shift: Day, Job Category: Installation - Maint - Repair, This is a job working for Big Tex Trailer World

Competitive Hourly Pay

$3,500 Sign-on/Retention Bonus Available!

SUMMARY

The Service Technician 2 is responsible for the organization and safety of the service areas of the facility. Sells parts and performs advanced service repairs / fabrication work. Engages with customers to sell, discuss, and explain repairs, installations, and solutions. Ensures that a proper supply of regularly needed shop supplies is maintained through communication with management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform service, repair, and accessory installation on new and used trailers, truck beds, trailer tow vehicles and snowplows.
• Partner with supervisor to maintain Service Schedule.
• Examine, test, adjust, and repair bearings, lights, wiring, and brake assemblies of trailers and tow vehicles.
• Replace and repair worn and defective parts. Lay out drills, screws, rivets, and welds to repair, replace and/or install parts / accessories on trailers, truck beds, tow vehicles, snowplows, accessories and Installs wood or metal flooring.
• Perform multi-point inspections to assess customer service and parts needs.
• Confer in person and by phone with customers, write and read work orders. List parts needed, estimate costs, and plan work procedures, using parts lists, technical manuals, diagrams and must have the ability to quote service work.
• Sell parts and service.
• Help customers hook up a trailer. Perform visual safety inspection (lights, safety chain, decking, etc.)
• Perform warranty service and completes required documentation.
• Complete service paperwork or computer system entry completely and timely.
• Maintain service parts log and submit to management as required.
• Assist in the maintenance of parts inventory for store including purchasing of parts and supplies, receiving PO's, and Cycle Counts.
• Assemble trailers.
• Park and move Trailers.
• Other duties, as assigned.

QUALIFICATIONS

• High School Diploma or equivalent (GED)
• Proven ability to weld (MIG and oxy-acetylene)
• Valid Driver's License
• Associates Degree, Trade School Diploma preferred
• 2-3 years applicable work experience preferred
• Must be available to work Monday - Saturday and overtime as needed