Service Technician

Birkey's Farm Store, Inc.; Shelbyville (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Birkey's Farm Store, Inc. seeks an experienced heavy equipment technician to diagnose and repair a range of machinery, including diesel engines, hydraulics, electrical systems, and suspensions. The role requires reading schematics and manuals, welding or fabricating parts, and maintaining service documentation.

Team collaboration and a focus on safety and customer satisfaction are essential as you service company and customer equipment in a dynamic shop environment.

Qualifications

• Experience diagnosing heavy equipment and performing repairs.
• Proficient in reading schematics, manuals, drawings, and procedures.
• Ability to source and order parts as needed.

Responsibilities

• Inspect, diagnose, troubleshoot, and locate mechanical deficiencies on Heavy Equipment.
• Use diagnostic equipment to identify issues and determine repairs.
• Repair diesel engines, hydraulics, electrical, AC, suspensions, and drive trains.
• Read schematics, manuals, drawings, and regulations to guide repairs.
• Weld, braze, and fabricate/modify parts and structures.
• Prepare service orders and time sheets accurately.
• Keep the shop and equipment clean and safe; follow safety programs.
• Maintain product knowledge through ongoing training.
• Collaborate with team and assist colleagues as needed.
• Communicate with customers to ensure satisfaction.

Job description

POSITION SUMMARY

Diagnoses and performs standard mechanical, electrical, hydraulic, and pneumatic repairs, and assembles equipment for the company and its customers. Performs work in an efficient and accurate manner to ensure customer satisfaction and company profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned:

• Inspect, diagnose, troubleshoot, and locate mechanical deficiencies on Heavy Equipment as assigned by the service manager.
• Proper use of diagnostic equipment.
• Determine extent of necessary repairs including identifying major powertrain overhaul needs. Prepare orders for required services. Source and order parts as needed.
• Repair and/or replace all components of diesel engines, hydraulic, air conditioning, electrical, and suspension systems, drive trains, steering, braking, material handling, and operator comfort systems.
• Read, analyze, and interpret technical information from schematics, technical manuals, drawings and procedures, and governmental regulations.
• Perform welding and brazing, fabricate and modify parts, equipment, miscellaneous structures and attachments.
• Keep service manager informed on special parts orders, shortages and malfunctions.
• Complete all work orders (including warranty information) and time sheets in a legible, accurate, and timely manner.
• Maintain a current knowledge of products, technology and models by participating in educational opportunities, reading technical and regulation publications.
• Work as part of a team, offering and seeking assistance when needed.
• Keep shop vehicles clean and serviced.
• Help control expenses and produce as much quality work as possible.
• Help maintain cleanliness, neatness and safety of personal workspace, building and lot.
• Maintain a safe working environment and adhere to company safety program at all times.
• Perform other duties as assigned.

Customer Service Responsibilities

• Ensure every customer is satisfied with the products, services and support of all staff.
• Resolve customer’s concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey’s high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customer.