Service Technician

Greenway Equipment, Inc.; Walnut Ridge (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Greenway Equipment, Inc. in Walnut Ridge, AR is seeking a Service Technician to independently perform diagnostics, service repairs and maintenance on John Deere equipment and other outdoor power equipment.

The role includes field service, documentation, safety, and ongoing training to help you grow your skills, with opportunities to mentor apprentices. A positive customer-focused attitude is essential.

Qualifications

• Basic understanding of mechanical, electrical, and hydraulic systems used in John Deere equipment.
• Experience with diagnostics tools and field service software.
• Ability to diagnose technical issues and follow manuals.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Performs repairs in the field as required.
• Develop a thorough understanding of all technology offerings.
• Accountable for billable time and documentation of diagnostics/repairs performed.
• Participate in training programs to develop skills and knowledge.
• Follows safety rules and regulations in performing work assignments.
• Prepares reports and forms required with work assignments.
• Maintains current product knowledge of John Deere and competitive products.
• Maintains condition of vehicles, inventory, tools and equipment.
• Mentors Service Technician Apprentices and junior Service Technicians.

Skills

Mechanical systems

Electrical systems

Hydraulic systems

Diagnostics

Service Advisor (computer)

Education

High School Diploma or GED

Tools

John Deere Service Advisor

Job description

## Service TechnicianApplylocations: Walnut Ridge, ARtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR625Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.**Job Description****Overview** The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.**Responsibilities*** Performs diagnostics and repairs on John Deere equipment.* Performs repairs in the field as required.* Develop a thorough understanding of all technology offerings.* Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.* Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.* Follows all safety rules and regulations in performing work assignments.* Prepares all reports and forms required in conjunction with work assignments.* Will maintain current product knowledge of John Deere and competitive products.* Maintains condition of vehicles, inventory, tools and equipment.* Mentors Service Technician Apprentices and junior Service Technicians.**Qualifications*** Basic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment.* Experience using special tools and following Technical Manual procedures.* Ability to diagnose technical issues.* Experience with basic computer functions such as Service Advisor or equivalent computer based diagnostic tools.* Positive attitude and a desire to deliver an exceptional customer experience* Excellent skills in operating vehicles and equipment used for diagnostic purposes.* Positive attitude and a desire to deliver an exceptional customer experience.* High School Diploma, GED, or equivalent experience.* Ability to work extended hours and weekends.Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.*It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.*