Service Technician

Greenway Equipment, Inc.; Morrilton (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Greenway Equipment, Inc. in Morrilton, AR is seeking a Service Technician to diagnose, repair, and maintain John Deere and related outdoor equipment. You will work on customer and dealer-owned machines, both in the shop and in the field, ensuring quality workmanship and safety compliance.

You’ll mentor apprentices and junior technicians, document diagnostics and repairs, and stay current with product knowledge and service procedures while delivering exceptional customer service.

Qualifications

• Basic understanding of mechanical, electrical, and hydraulic systems used in John Deere equipment.
• Experience with special tools and following Technical Manual procedures.
• Ability to diagnose technical issues.
• Experience with computer-based diagnostic tools.
• Positive attitude and a desire to deliver an exceptional customer experience.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Performs repairs in the field as required.
• Develop a thorough understanding of all technology offerings.
• Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.
• Mentors Service Technician Apprentices and junior Service Technicians.
• Maintains condition of vehicles, inventory, tools and equipment.
• Follows all safety rules and regulations in performing work assignments.

Skills

Diagnostics

Mechanical

Electrical systems

Hydraulic systems

Customer service

Education

High School Diploma or GED

Tools

John Deere Service Advisor

Diagnostic tools

Technical Manuals

Job description

## Service TechnicianApplylocations: Morrilton, ARtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR617Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.**Job Description****Overview** The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.**Responsibilities*** Performs diagnostics and repairs on John Deere equipment.* Performs repairs in the field as required.* Develop a thorough understanding of all technology offerings.* Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.* Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.* Follows all safety rules and regulations in performing work assignments.* Prepares all reports and forms required in conjunction with work assignments.* Will maintain current product knowledge of John Deere and competitive products.* Maintains condition of vehicles, inventory, tools and equipment.* Mentors Service Technician Apprentices and junior Service Technicians.**Qualifications*** Basic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment.* Experience using special tools and following Technical Manual procedures.* Ability to diagnose technical issues.* Experience with basic computer functions such as Service Advisor or equivalent computer based diagnostic tools.* Positive attitude and a desire to deliver an exceptional customer experience* Excellent skills in operating vehicles and equipment used for diagnostic purposes.* Positive attitude and a desire to deliver an exceptional customer experience.* High School Diploma, GED, or equivalent experience.* Ability to work extended hours and weekends.Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.*It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.*