Service Technician

Greenway Equipment, Inc.; Searcy (AR); On-site; USD 34,000 - 55,000; Full time

Job summary

Greenway Equipment, Inc. in Searcy, AR is seeking a Service Technician to independently diagnose, repair, and maintain customer and dealer-owned agricultural and outdoor power equipment. The role emphasizes John Deere equipment knowledge, field work, and accurate documentation.

You will mentor apprentices, follow safety rules, participate in training, and keep tools and vehicles in good condition while delivering exceptional customer experiences.

Qualifications

• Mechanical, electrical and hydraulic knowledge of John Deere equipment.
• Experience with diagnostic tools and following manuals.
• Ability to diagnose technical issues and document repairs.
• High school education or equivalent requirement; willingness to work extended hours.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Repairs in the field as required.
• Develops understanding of technology offerings; maintains product knowledge.
• Accounts for billable time and documents diagnostics and repairs on orders.
• Mentors apprentices and junior technicians; follows safety rules.
• Prepares reports and forms; maintains vehicles, inventory, and tools.

Skills

Mechanical systems

Electrical systems

Hydraulic systems

Diagnostics experience

John Deere equipment knowledge

Service Advisor familiarity

Customer service mindset

Education

High school diploma or equivalent

Tools

Technical manuals

Diagnostic tools

Service Advisor software

Job description

## Service TechnicianApplylocations: Searcy, ARtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR663Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.**Job Description****Overview** The Service Technician will independently perform basic/complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.**Responsibilities*** Performs diagnostics and repairs on John Deere equipment.* Performs repairs in the field as required.* Develop a thorough understanding of all technology offerings.* Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.* Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.* Follows all safety rules and regulations in performing work assignments.* Prepares all reports and forms required in conjunction with work assignments.* Will maintain current product knowledge of John Deere and competitive products.* Maintains condition of vehicles, inventory, tools and equipment.* Mentors Service Technician Apprentices and junior Service Technicians.**Qualifications*** Basic understanding of, and experience with, mechanical, electrical, and hydraulic systems used in John Deere equipment.* Experience using special tools and following Technical Manual procedures.* Ability to diagnose technical issues.* Experience with basic computer functions such as Service Advisor or equivalent computer based diagnostic tools.* Positive attitude and a desire to deliver an exceptional customer experience* Excellent skills in operating vehicles and equipment used for diagnostic purposes.* Positive attitude and a desire to deliver an exceptional customer experience.* High School Diploma, GED, or equivalent experience.* Ability to work extended hours and weekends.Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.*It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.*