Service Technician

Siemens Healthcare; United States; Hybrid; USD 136,000 - 171,000; Full time

Job summary

Siemens Healthcare Diagnostics, Inc. is seeking a Service Technician to provide onsite configuration, installation, training, and troubleshooting for MegaLab customers. The role involves supporting Siemens automation and middleware, collaborating with hospital IT and LIS vendors, and participating in on-call rotations.

Hybrid work is permitted with limited domestic travel. The ideal candidate has a Bachelor's degree in a related field and 3 years of relevant experience, or a Master's with 1 year

Qualifications

• Bachelor's degree in Healthcare Informatics, Computing, Information Technology, Engineering, or related field.
• Three years' experience in the job offered or related occupation; or a Master's degree with one year of experience.

Responsibilities

• Provide onsite system configuration support including pre-installation, installation, training, troubleshooting and post-implementation activities.
• Support multiple shifts and participate in on-call rotations.
• Interact with Hospital IT, LIS vendors, and Siemens personnel to meet business objectives.
• Perform software installation, network setup and application configuration; conduct verification and acceptance testing.

Skills

On-site support

Troubleshooting

Networking

HIPAA compliance

Education

Bachelor's degree

Master's degree

Tools

BIOS/UEFI

RAID configuration

Remote access tools

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Company: Siemens Healthcare Diagnostics, Inc.

Location: 435 Oakmead Parkway, Sunnyvale, CA 94085

Position Title: Service Technician

Salary: $136,157 - $171,190 / year

Hours: Monday - Friday, 9:00am to 5:00pm

Summary of Duties: Serve as a dedicated resource for a specific MegaLab customer, supporting Siemens automation and middleware solutions. Provide onsite system configuration support including pre-installation, installation, training, troubleshooting, and post-implementation activities. Support multiple operational shifts, including participation in on-call rotations. Work closely with on-site Siemens Healthineers management and first, second, and third-shift personnel. Respond to complex system issues requiring onsite presence and advanced troubleshooting. Participate in planning activities for new installations, system expansions, and workflow design. Provide training to customer laboratory personnel on system operation, workflow, and configuration. Interact routine with Laboratory Managers, Supervisors, IT Administrators, LIS vendors, and 3rd-party middleware partners. Assist in meeting business objectives. Support pre-installation and installation activities. Understand hospital enterprise IT and security environments. Manage LIS interface communication and connectivity requirements. Support customer specific workflow configuration decisions. Perform software installation, network setup, and application configuration. Conduct verification and acceptance testing. Deliver onsite and remote post-implementation support. Follow the Siemens Diagnostics escalation process. Execute software upgrades and updates. Participate in customer and internal meetings or conference calls. Adhere to Siemens quality and regulatory policies. Independently troubleshoot and resolve software malfunctions. Respond positively to challenges with minimal assistance; seek guidance from appropriate personnel when needed; adapt quickly and effectively to change; and build a support network within Siemens to achieve results. Less than 20% domestic travel required. Hybrid work permitted.

Qualifications: The position requires a Bachelor's degree or foreign equivalent in Healthcare Informatics, Computing, Information Technology, Engineering, or a related field and three (3) years of experience in the job offered or an acceptable alternate occupation. Alternately, will accept a Master's degree or foreign equivalent in Healthcare Informatics, Computing, Information Technology, Engineering, or a related field and one (1) year of experience in the job offered or an acceptable alternate occupation.

The position requires the following:Experience with the computer hardware including: Physical ports (Serial, USB, RJ-X, VGA/DisplayPort/HDMI, SATA, and IDE);Serial-to-USB converters, memory, NICs, hard drives, optical drives; and Printer installation and UPS configuration. Experience with computer software including: BIOS/UEFI; Logical ports (Well Known, Registered, Dynamic/Private, and COM); Client OS vs. Server OS; Workgroups vs. Domains; NIC, web browser, RAID configuration; and backup and recovery. Experience with Windows Operating Systems including: Windows Operating Systems; Windows Server 2016, 2019, and 2022; and Name resolution, Local Users/Groups, Administrative Tools, and Troubleshooting utilities. Experience with Networking including: Physical networking concepts including MAC addressing, LAN/WAN, switching, and Internet access technologies; Logical networking concepts including IP addressing, VLANs, routing, packets, and subnets; and Network infrastructure including DNS, DHCP, and proxy servers. Experience with Remote Access including: RDP, SSH, VNC, and VPN. Experience with Security Concepts including: encryption, authentication, and certificates; and HIPAA, HITECH Firewalls, DMZ, and HTTPS.

Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening