Service Technician

Siemens Healthineers AG; United States; Hybrid; USD 136,000 - 171,000; Full time

Job summary

Siemens Healthcare Diagnostics, Inc. is seeking a Service Technician to provide onsite configuration, installation, training, and troubleshooting for automation and middleware solutions at a Sunnyvale, CA site.

The role supports multiple shifts, participates in on-call rotations, and collaborates with Siemens Healthineers management and shift teams to deliver high-quality service. The candidate will work with hospital IT environments, manage LIS interfaces, and perform software installation and

Qualifications

• Bachelor's or master's in a healthcare IT related field with applicable experience
• Experience in onsite IT support and healthcare IT environments
• Strong troubleshooting and communication skills
• Familiarity with Windows OS, server OS, and basic networking

Responsibilities

• Provide onsite configuration, installation, training, troubleshooting, and post-implementation support for Siemens automation and middleware solutions.
• Support multiple shifts and participate in on-call rotations.
• Collaborate with on-site management and shift personnel to resolve complex issues.
• Assist in planning for new installations and workflow design.
• Deliver training to customer laboratory staff on system operation and configuration.
• Ensure compliance with Siemens quality and regulatory policies.

Skills

Onsite IT support

Troubleshooting

Customer communication

IT infrastructure knowledge

Education

Bachelor's degree or foreign equivalent in Healthcare Informatics or related field

Master's degree in Healthcare Informatics or related field

Tools

Windows OS

Windows Server 2016/2019/2022

Networking basics

RDP/SSH/VNC/VPN

HIPAA compliance

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Company: Siemens Healthcare Diagnostics, Inc.

Location: 435 Oakmead Parkway, Sunnyvale, CA 94085

Position Title: Service Technician

Salary: $136,157 – $171,190 / year

Hours: Monday – Friday, 9:00am to 5:00pm

Summary of Duties: Serve as a dedicated resource for a specific MegaLab customer, supporting Siemens automation and middleware solutions. Provide onsite system configuration support including pre-installation, installation, training, troubleshooting, and post-implementation activities. Support multiple operational shifts, including participation in on-call rotations. Work closely with on-site Siemens Healthineers management and first, second, and third-shift personnel. Respond to complex system issues requiring onsite presence and advanced troubleshooting. Participate in planning activities for new installations, system expansions, and workflow design. Provide training to customer laboratory personnel on system operation, workflow, and configuration. Interact routinely with Laboratory Managers, Supervisors, IT Administrators, LIS vendors, and 3rd-party middleware partners. Assist in meeting business objectives. Support pre-installation and installation activities. Understand hospital enterprise IT and security environments. Manage LIS interface communication and connectivity requirements. Support customer-specific workflow configuration decisions. Perform software installation, network setup, and application configuration. Conduct verification and acceptance testing. Deliver onsite and remote post-implementation support. Follow the Siemens Diagnostics escalation process. Execute software upgrades and updates. Participate in customer and internal meetings or conference calls. Adhere to Siemens quality and regulatory policies. Independently troubleshoot and resolve software malfunctions. Respond positively to challenges with minimal assistance; seek guidance from appropriate personnel when needed; adapt quickly and effectively to change; and build a support network within Siemens to achieve results. Less than 20% domestic travel required. Hybrid work permitted.

Qualifications: The position requires a Bachelor’s degree or foreign equivalent in Healthcare Informatics, Computing, Information Technology, Engineering, or a related field and three (3) years of experience in the job offered or an acceptable alternate occupation. Alternately, will accept a Master’s degree or foreign equivalent in Healthcare Informatics, Computing, Information Technology, Engineering, or a related field and one (1) year of experience in the job offered or an acceptable alternate occupation.

The position requires the following:Experience with the computer hardware including: Physical ports (Serial, USB, RJ-X, VGA/DisplayPort/HDMI, SATA, and IDE);Serial-to-USB converters, memory, NICs, hard drives, optical drives; and Printer installation and UPS configuration. Experience with computer software including: BIOS/UEFI; Logical ports (Well Known, Registered, Dynamic/Private, and COM); Client OS vs. Server OS; Workgroups vs. Domains; NIC, web browser, RAID configuration; and backup and recovery. Experience with Windows Operating Systems including: Windows Operating Systems; Windows Server 2016, 2019, and 2022; and Name resolution, Local Users/Groups, Administrative Tools, and Troubleshooting utilities. Experience with Networking including: Physical networking concepts including MAC addressing, LAN/WAN, switching, and Internet access technologies; Logical networking concepts including IP addressing, VLANs, routing, packets, and subnets; and Network infrastructure including DNS, DHCP, and proxy servers. Experience with Remote Access including: RDP, SSH, VNC, and VPN. Experience with Security Concepts including: encryption, authentication, and certificates; and HIPAA, HITECH Fir

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Affluent Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control

“A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

Data Privacy

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies

Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.