Service Technician

Siemens Healthineers AG; Sunnyvale (CA); Hybrid; USD 136,000 - 171,000; Full time

Job summary

Siemens Healthineers AG in Sunnyvale, CA is seeking a Service Technician to support Siemens automation and middleware solutions onsite. The role includes pre-installation, installation, training, troubleshooting, and post-implementation activities, with on-call rotations and limited travel.

You will work with onsite management, shift staff, LIS vendors, and healthcare IT teams to configure systems, ensure security and HIPAA compliance, and deliver both onsite and remote support.

Qualifications

• The position requires a Bachelor’s degree or foreign equivalent in Healthcare Informatics, Computing, Information Technology, Engineering, or a related field and three (3) years of experience in the job offered or an acceptable alternate occupation.
• Alternately, will accept a Master’s degree or foreign equivalent in Healthcare Informatics, Computing, Information Technology, Engineering, or a related field and one (1) year of experience in the job offered or an acceptable alternate occupation.

Responsibilities

• Provide onsite system configuration support including pre-installation, installation, training, troubleshooting, and post-implementation activities.
• Support multiple operational shifts, including participation in on-call rotations.
• Work closely with on-site management and first, second, and third-shift personnel.
• Respond to complex system issues requiring onsite presence and advanced troubleshooting.
• Deliver onsite and remote post-implementation support.
• Follow the Siemens Diagnostics escalation process.

Skills

On-site support

Troubleshooting

System configuration

Training customers

Education

Bachelor’s degree or foreign equivalent in Healthcare Informatics, Computing, Information Technology, Engineering

Master’s degree or foreign equivalent in Healthcare Informatics, Computing, Information Technology, Engineering

Tools

RDP

SSH

VPN

DNS/DHCP

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Company: Siemens Healthcare Diagnostics, Inc.

Location: 435 Oakmead Parkway, Sunnyvale, CA 94085

Position Title: Service Technician

Salary: $136,157 – $171,190 / year

Hours: Monday – Friday, 9:00am to 5:00pm

Summary of Duties: Serve as a dedicated resource for a specific MegaLab customer, supporting Siemens automation and middleware solutions. Provide onsite system configuration support including pre-installation, installation, training, troubleshooting, and post-implementation activities. Support multiple operational shifts, including participation in on-call rotations. Work closely with on-site Siemens Healthineers management and first, second, and third-shift personnel. Respond to complex system issues requiring onsite presence and advanced troubleshooting. Participate in planning activities for new installations, system expansions, and workflow design. Provide training to customer laboratory personnel on system operation, workflow, and configuration. Interact routinely with Laboratory Managers, Supervisors, IT Administrators, LIS vendors, and 3rd-party middleware partners. Assist in meeting business objectives. Support pre-installation and installation activities. Understand hospital enterprise IT and security environments. Manage LIS interface communication and connectivity requirements. Support customer-specific workflow configuration decisions. Perform software installation, network setup, and application configuration. Conduct verification and acceptance testing. Deliver onsite and remote post-implementation support. Follow the Siemens Diagnostics escalation process. Execute software upgrades and updates. Participate in customer and internal meetings or conference calls. Adhere to Siemens quality and regulatory policies. Independently troubleshoot and resolve software malfunctions. Respond positively to challenges with minimal assistance; seek guidance from appropriate personnel when needed; adapt quickly and effectively to change; and build a support network within Siemens to achieve results. Less than 20% domestic travel required. Hybrid work permitted.

Qualifications: The position requires a Bachelor’s degree or foreign equivalent in Healthcare Informatics, Computing, Information Technology, Engineering, or a related field and three (3) years of experience in the job offered or an acceptable alternate occupation. Alternately, will accept a Master’s degree or foreign equivalent in Healthcare Informatics, Computing, Information Technology, Engineering, or a related field and one (1) year of experience in the job offered or an acceptable alternate occupation.

The position requires the following:Experience with the computer hardware including: Physical ports (Serial, USB, RJ-X, VGA/DisplayPort/HDMI, SATA, and IDE);Serial-to-USB converters, memory, NICs, hard drives, optical drives; and Printer installation and UPS configuration. Experience with computer software including: BIOS/UEFI; Logical ports (Well Known, Registered, Dynamic/Private, and COM); Client OS vs. Server OS; Workgroups vs. Domains; NIC, web browser, RAID configuration; and backup and recovery. Experience with Windows Operating Systems including: Windows Operating Systems; Windows Server 2016, 2019, and 2022; and Name resolution, Local Users/Groups, Administrative Tools, and Troubleshooting utilities. Experience with Networking including: Physical networking concepts including MAC addressing, LAN/WAN, switching, and Internet access technologies; Logical networking concepts including IP addressing, VLANs, routing, packets, and subnets; and Network infrastructure including DNS, DHCP, and proxy servers. Experience with Remote Access including: RDP, SSH, VNC, and VPN. Experience with Security Concepts including: encryption, authentication, and certificates; and HIPAA, HITECH Firewalls, DMZ, and HTTPS.

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

Equal Employment Opportunity Statement:

Siemens Healthineers is an Equal Opportunity and Affirative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law:

Applicants and employees are protected under Federal law from discrimination. To learn more, click here.

California Privacy Notice:

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Export Control:

A successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.