Service Technician

Vivant Corp; Texas; Presencial; USD 34 000 - 55 000; Tempo integral

Resumo da oferta

Vivant Corp is seeking a Service Technician in Farmers Branch, TX, to diagnose and repair complex field-network issues, install and configure low-voltage systems, and lead on-site deployments.

The ideal candidate can work independently, manage field assignments, and troubleshoot with minimal supervision, while communicating clearly with the team and customers.

Travel about 25%, emphasis on local DFW projects, with opportunities for advancement and recognition.

Qualificações

• Diagnose and resolve network connectivity, device, and cabling issues in the field.
• Investigate unfamiliar issues, identify root causes, and implement solutions.
• Adapt to changing requirements and apply feedback to improve performance.
• Manage field assignments independently and guide junior technicians when needed.
• Work with broad low-voltage systems, including cameras, cabling, and access control.

Responsabilidades

• Network troubleshooting and field diagnostics.
• Root-cause analysis and efficient problem solving in the field.
• Adaptability and willingness to learn new technologies.
• Independent field leadership and task ownership.
• Experience with diverse low-voltage installations and testing.

Conhecimentos

Network troubleshooting

Low-voltage systems

Problem solving

Independent work/leadership

Adaptability/coachability

Ferramentas

Networking hardware & cabling

Security camera installations

Access control systems

Descrição da oferta de emprego

Location: Farmers Branch, TX (Dallas–Fort Worth Area)
Job Type: Full-Time
Work Location: On-site
Travel: Approximately 25% (primarily local DFW with occasional out-of-market travel)

Position Overview

Vivant is looking for a Service Technician with strong networking troubleshooting skills, a broad low-voltage background, and the ability to independently diagnose and resolve technical issues in the field.

This role requires someone who can assess a situation, figure out what is wrong, determine the best solution, and execute it with minimal supervision. The ideal candidate has lead technician experience, takes ownership of problems, and can adapt when a situation does not go as planned.

1. Network Troubleshooting: Must understand networking fundamentals and be able to diagnose and resolve common network issues, including connectivity, equipment, and cabling problems.
2. Problem-Solving: Strong ability to investigate unfamiliar issues, identify root causes, think critically, and determine how to resolve situations without relying on step-by-step instructions.
3. Adaptability and Coachability: Must be adaptable, willing to learn new technologies and processes, and able to apply feedback to improve performance.
4. Independent Work and Leadership: Must be self-sufficient, capable of managing field assignments independently, and have prior lead technician experience or equivalent experience taking ownership of jobs and guiding others.
5. Broad Low-Voltage Experience: Hands-on experience with multiple types of low-voltage systems, including:
6. Resourcefulness: Must be comfortable working through unexpected problems, using available resources, testing possible solutions, and finding a way forward when the answer is not immediately obvious.

• Network installations, routers, switches, access points, and structured cabling.
• Security camera installations, configuration, and troubleshooting.
• Low-voltage cabling, terminations, testing, and equipment installation.
• Additional experience with access control, alarm systems, or related technologies is a plus.

The Ideal Candidate

We need a technician who knows how to figure things out. Someone who does not stop when the job differs from the original plan, immediately depend on someone else for answers, or simply report that something is not working.

They should be able to assess the situation, troubleshoot methodically, identify the problem, implement a solution, and communicate clearly when additional support is genuinely needed.

The priority is a resourceful, technically capable problem-solver who can work independently in the field, not just an installer who follows instructions.

Healthcare, recognition and rewards, company events, and a real path to promotion.

Pay and Bonus

• $25–$40/hr, based on experience.
• $1,500 bonus after 90 days for:
  • Hitting your KPIs
  • No unapproved absences
  • Completing installs on schedule, per the SOW and our standards

Schedule

• Monday-Friday, typically 8:00 AM–5:00 PM
• Some projects run late or need weekend work
• Mostly DFW, with about 25% travel outside the market