Service Technician

MarineMax Brand; Sturgeon Bay (WI); On-site; USD 42,000 - 63,000; Full time

Job summary

MarineMax is seeking a Marine/Service Technician in Wisconsin to diagnose and repair boats, engines, and trailers. You will examine vessels, discuss faults with customers or advisors, and perform comprehensive mechanical repairs and overhauls.

The role involves testing procedures in water, using a service scheduler, and ensuring warranty work complies with manufacturer guidelines. You will operate jacks and hoists, maintain tools, and communicate repair plans effectively.

Qualifications

• Experience diagnosing and repairing marine engines and propulsion systems.
• Ability to interpret damage, discuss repairs with customers or advisors.
• Strong troubleshooting and mechanical repair skills.

Responsibilities

• Examine boats and discuss damage with the service advisor or customer.
• Perform diagnostics and repair of marine engines and transmissions/drives/generators.
• Overhaul or replace components like carburetors, generators, and ignition systems.
• Operate hydraulic jack or hoist as needed.
• Advise customers or insurance adjusters on necessary repairs.
• Complete repairs within schedule and ensure warranty work meets guidelines.
• Test vessels in water and maintain equipment and tools.

Skills

Diagnostics

Engine repair

Customer communication

Tools

Service Scheduler

Job description

OVERVIEW:

The Marine/Service Technician is responsible for the repair and overhaul of boats, machinery and trailers.

KEY TASKS:

• Examine boat and discuss the nature and extent of damage or malfunction with the service advisor or customer.
• Perform diagnostics and repair of all types of marine engines and transmissions/drives/generators.
• Perform mechanical repair work such as:
  • Remove engine, transom or outdrive
  • Disassemble unit and inspect parts for wear
  • Overhaul or replace carburetors, blowers, generators, distributors, starters, pumps, electrical and fuel systems
  • Rebuild parts such as engine cylinder blocks
  • Rewire ignition system, lights and instrument panel
  • Replace and adjust taillights
  • Install and repair accessories such as radios, heaters, mirrors, and windshield wipers
• Operate a hydraulic jack or hoist as needed.
• Advise customers and/or insurance adjusters as to necessary repairs.
• Complete repair work utilizing service scheduler and SSO’s within the established timeframe
• Ensure all warranty work is completed according to manufacturer’s and MarineMax guidelines
• Safely operate MarineMax and customer vessels during diagnostic water testing operations
• Maintain MarineMax tools in good condition and according to guidelines
• Other duties as assigned

KEY RESULT AREAS:

• Internal/external customer satisfaction/FANS
• Timely and accurate completion of work
• Maintain 100% productivity.
• Maintain minimum number of comebacks