Service Technician

Generator Supercenter of Tampa Bay; Springdale (AR); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) matching

Company car

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Generator Supercenter of Tampa Bay is seeking a hands-on Generator Service Technician to service residential and commercial standby generators. You will travel to customer sites, perform repairs and preventative maintenance, and document work in the company system.

Strong technical reading skills and customer communication are essential. Typical schedule is Mon-Fri, 8am-5pm, with potential adjustments for weather or emergencies.

Qualifications

• Strong customer service and communication skills (verbal and written).
• Ability to read and understand technical manuals, diagrams, and blueprints.
• Experience with mechanical small engine repair work and generator systems.
• Must be able to drive company vehicles safely to and from job sites.
• Physically able to perform duties and work outdoors in varying weather.

Responsibilities

• Travel to customer locations using company vehicle to perform repairs and maintenance.
• Communicate with customers regarding arrival, work performed, and issues resolved.
• Inspect, troubleshoot, repair, and maintain residential and commercial generators.
• Follow manuals, diagrams, and procedures; use electrical wiring diagrams as needed.
• Test and operate automatic transfer switches; document services in software.
• Adhere to safety practices and requirements; perform additional duties as assigned.

Skills

Customer service

Communication

Problem solving

Independent work

Read blueprints

Valid driver’s license

Small engine repair

Outdoor/field work

Safety awareness

Basic hand tools

Education

High school diploma or equivalent

Job description

Company Overview

Generator Supercenter, Inc. is a leading provider of energy solutions committed to making a positive impact for our customers and environment. We specialize in energy solutions offering cutting‑edge technologies to help our clients utilize a backup power source to secure themselves for when the grid goes down.

Benefits

• 401(k) matching


• Company car


• Competitive salary


• Dental insurance


• Health insurance


• Paid time off


• Vision insurance

Job Summary

The Generator Service Technician will consult with the Service Manager to plan their work and travel schedule in the surrounding area. Using company‑supplied vehicle, you will travel to the customer’s residence to perform repair work and preventative maintenance on the residential and commercial standby generators. You will regularly use verbal communication and customer service skills to communicate directly with our customers. You will use mechanical and electrical knowledge of generators or small engines to troubleshoot and repair whole home standby generators for our customers. This work will require the ability to read and understand technical manuals, instructions, electrical wiring diagrams, and blueprints. When repairs and preventative maintenance are complete, you will use electronic/written communication skills to update the software system with information regarding services you performed. This position will frequently work around electricity and will require the ability to adhere to all safety practices and requirements.

The work schedule will typically be Mon‑Fri from 8 am-5 pm with the schedule subject to change to support the needs of our customers, for example during times of bad weather/impending storms.

The level of electrical and mechanical repair knowledge, years of direct generator repair experience, and previous experience working directly with customers will all be taken into account when determining what one’s starting pay level.

Responsibilities

• Using company vehicle – travel to customer’s location.


• Communicate directly with customers regarding arrival, work being performed, issues resolved, etc.


• Inspect, troubleshoot, repair, and perform maintenance on the customer’s generator.


• Follow technical instruction manuals, diagrams, blueprints, and procedures.


• Test, troubleshoot, and operate automatic transfer switches.


• Document services are performed using an electronic software system


• Adhere to all safety practices and requirements.


• Along with the duties above, other duties may be assigned.

Qualifications

• Strong customer service and communication skills (verbal and written).


• Problem‑solving, organization, and decision‑making skills.


• Ability to work independently demonstrating initiative.


• Reading and comprehension skills are required to understand technical manuals, electrical wiring diagrams, and blueprints.


• Ability to drive company vehicles safely to and from job sites.


• High school diploma or equivalent


• Experience with mechanical small engine repair work


• Valid driver’s license and satisfactory driving record


• Be physically able to perform the job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces.


• The ability to work primarily outdoors in varying weather conditions and temperatures.


• Proper eyesight/vision to be able to perform mechanical repairs safely.


• Must be able to interpret technical manuals, blueprints, and schematics.


• Must have basic hand tools to perform duties. (Specialized tools will be provided)

Compensation

Compensation: $20.00 - $24.00 per hour

Additional Information

Join The Generator Supercenter Family – Here it’s not just some catchy phrase; it’s a lifestyle. We’re looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with peace of mind, security, and freedom.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.