Service Technician

Generator Supercenter; Springdale (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Company car

Competitive salary

Paid time off

Job summary

Generator Supercenter is seeking a Service Technician to plan and travel to customers’ homes or businesses to perform repairs and preventative maintenance on standby generators. You’ll use mechanical and electrical knowledge to troubleshoot and fix whole-home standby generators and interpret technical manuals, wiring diagrams, and blueprints.

The role typically runs Mon-Fri, 8 am–5 pm, with potential adjustments to meet customer needs and weather conditions.

Qualifications

• Strong customer service and verbal/written communication skills.
• Ability to read and understand technical manuals, diagrams and blueprints.
• Ability to work independently with initiative and manage schedules.
• Valid driver’s license and clean driving record.

Responsibilities

• Travel to customers’ locations using company vehicle.
• Communicate progress, issues and outcomes with customers.
• Inspect, troubleshoot, repair and maintain residential and commercial standby generators.
• Follow manuals, diagrams, and blueprints for repairs.
• Test and troubleshoot automatic transfer switches.
• Document services in the electronic software system.
• Adhere to safety practices and-company requirements.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Problem-solving

Reading blueprints

Safe driving

Education

High school diploma or equivalent

Job description

Company Overview

Generator Supercenter, Inc. is a leading provider of energy solutions committed to making a positive impact for our customers and environment. We specialize in energy solutions offering cutting-edge technologies to help our clients utilize clean, renewable energy for savings from the grid and backup power.

Benefits:

• 401(k) matching
• Company car
• Competitive salary
• Paid time off

Company Overview

Generator Supercenter, Inc. is a leading provider of energy solutions committed to making a positive impact for our customers and environment. We specialize in energy solutions offering cutting-edge technologies to help our clients utilize clean, renewable energy for savings from the grid and backup power.

Job Summary

The Generator Service Technician will consult with the Service Manager to plan their work and travel schedule in the surrounding area. Using company-supplied vehicle, you will travel to the customer’s residence to perform repair work and preventative maintenance on the residential and commercial standby generators. You will regularly use verbal communication and customer service skills to communicate directly with our customers. You will use mechanical and electrical knowledge of generators or small engines to troubleshoot and repair whole home standby generators for our customers. This work will require the ability to read and understand technical manuals, instructions, electrical wiring diagrams, and blueprints. When repairs and preventative maintenance are complete, you will use electronic/written communication skills to update the software system with information regarding services you performed. This position will frequently work around electricity and will require the ability to adhere to all safety practices and requirements.

The work schedule will typically be Mon-Fri from 8 am-5 pm with the schedule subject to change to support the needs of our customers, for example during times of bad weather/impending storms.

The level of electrical and mechanical repair knowledge, years of direct generator repair experience, and previous experience working directly with customers will all be taken into account when determining what one’s starting pay level would be within this range.

Responsibilities

• Using company vehicle – travel to customer's location.
• Communicate directly with customers regarding arrival, work being performed, issues resolved, etc.
• Inspect, troubleshoot, repair, and perform maintenance on the customer’s generator.
• Follow technical instruction manuals, diagrams, blueprints, and procedures.
• Test, troubleshoot, and operate automatic transfer switches.
• Document services are performed using an electronic software system
• Adhere to all safety practices and requirements.
• Along with the duties above, other duties may be assigned.

Qualifications

• Strong customer service and communication skills (verbal and written).
• Problem-solving, organization, and decision-making skills.
• Ability to work independently demonstrating initiative.
• Reading and comprehension skills are required to understand technical manuals, electrical wiring diagrams, and blueprints.
• Ability to drive company vehicles safely to and from job sites.
• High school diploma or equivalent
• Experience with mechanical small engine repair work
• Valid driver\'s license and satisfactory driving record
• Be physically able to perform the job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces.
• The ability to work primarily outdoors in varying weather conditions and temperatures.
• Proper eyesight/vision to be able to perform mechanical repairs safely.
• Must be able to interpret technical manuals, blueprints, and schematics.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.