Service Technician

Generator Supercenter of Tomball; Tomball (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Life Insurance

Short/Long Term Disability

Medical

Dental

Vision

401K Matching

Company vehicle

Job summary

Generator Supercenter, Inc. is seeking a Generator Mechanic/Service Technician to join our field service team.

You will travel to customers' residences in our company vehicle to diagnose and repair whole home standby generators, performing maintenance and troubleshooting with mechanical and electrical knowledge. You’ll read manuals, wiring diagrams, and blueprints, update the service system after visits, and maintain safety practices on job sites.

Qualifications

• High school diploma or equivalent; electrical certification a plus.
• Experience with mechanical small engine repair.
• Experience with electrical wiring.
• Ability to read technical manuals, diagrams, and blueprints.
• Must have valid driver’s license and driving record.

Responsibilities

• Diagnose and repair backup standby generators.
• Travel to customer residences using company vehicle.
• Communicate with customers regarding arrival and work performed.
• Inspect, troubleshoot, repair, and maintain customer generators.
• Follow manuals, diagrams, blueprints, and procedures.
• Document services in the electronic software system.

Skills

Customer service

Problem solving

Independent work

Blueprint reading

Driving

Safety awareness

Electrical knowledge

Education

High school diploma or equivalent

Electrical certification (a plus)

Job description

Benefits:

A positive and collaborative work environment

Voluntary Life Insurance

Short and Long Term Disability

Medical, Dental and Vision

401K Matching (after 6 months of employment)

Company work truck is provided

• offered after 60 days of employment

401(k)

Company Overview

Generator Supercenter, Inc. is a leading provider of energy solutions committed to making a positive impact for our customers and environment. We specialize in energy solutions offering cutting‑edge technologies to help our clients utilize clean, renewable energy for savings from the grid and backup power.

Job Summary

The Generator Mechanic/Service Technician will consult with the Service Manager to plan their work and travel schedule in the surrounding area. Using our company-supplied vehicle, you will travel to the customer’s residence to perform repair work and preventative maintenance on the customer’s whole home standby generator. You will regularly use verbal communication and customer service skills to communicate directly with our customers. You will use mechanical and electrical knowledge of generators or small engines to troubleshoot and repair whole home standby generators for our customers. This work will require the ability to read and understand technical manuals, instructions, electrical wiring diagrams, and blueprints. When repairs and preventative maintenance are complete, you will use electronic/written communication skills to update the software system with information regarding services you performed. This position will frequently work around electricity and will require the ability to adhere to all safety practices and requirements.

The work schedule will typically be Mon-Fri from 8 am -5 pm. The work schedule is subject to change to support the needs of our customers, for example during times of bad weather/impending storms.

The level of electrical and mechanical repair knowledge, years of direct generator repair experience, and previous experience working directly with customers will all be taken into account when determining what one’s starting pay level would be within this range.

Main Job Description

Diagnosing and Repairing backup standby power systems and Servicing and Maintaining standby Generac generators.

Responsibilities

Technicians will be provided a daily workload of service/maintenance calls to perform on the Generac generators.

Using company vehicle – travel to/from customer’s residence.

Communicate directly with customers regarding arrival, work being performed, issues resolved, etc.

Inspect, troubleshoot, repair, and perform maintenance on the customer’s home generator.

Follow technical instruction manuals, diagrams, blueprints, and procedures.

Test, troubleshoot, and operate automatic transfer switches.

Document services that are performed using an electronic software system.

Adhere to all safety practices and requirements.

Fill out all paperwork and document maintenance work that was completed.

Qualified technicians will perform diagnostics and repairs on backup power systems.

Qualifications

Strong customer service and communication skills (verbal and written).

Problem-solving, organization, and decision‑making skills.

Ability to work independently demonstrating initiative.

Reading and comprehension skills are required to understand technical manuals, electrical wiring diagrams, and blueprints.

Ability to drive company vehicles safely to each customer’s residence within and surrounding area / job site.

High school diploma or equivalent. Electrical certification a plus.

Experience with mechanical small engine repair work and with electrical wiring.

Must be physically able to perform job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces.

The ability to work primarily outdoors in varying weather conditions and temperatures.

Proper eyesight/vision to be able to perform mechanical repairs safely.

Must be able to interpret technical manuals, blueprints, and schematics.

Must have Valid driver's license and satisfactory driving record.

*** Pay commensurate with experience ***

This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.