Service Technician

ADT; South Bend (IN); On-site; USD 55,000 - 60,000; Full time

Job summary

A leading security company seeks a Service Technician in South Bend, IN. In this role, you'll troubleshoot and program security systems, ensure customer service excellence, and work with various technologies. Qualified candidates will have at least two years of relevant experience, strong communication skills, and a high school diploma or GED.

Benefits

Full benefits after 31 days of employment

Casual and engaging work environment

Medical, Dental, Vision, 401(k) with employer matching

Paid vacation time

Tuition reimbursement

Career growth opportunities

Qualifications

• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
• Valid driver's license required.
• Ability to read building electrical and sprinkler plans.

Responsibilities

• Troubleshooting and programming existing security and site automation solutions.
• Servicing fire and carbon monoxide detection, networking, and access control.
• Test and validate system signals/communication with central monitoring.

Skills

Technical aptitude

Strong verbal communication

Customer focused

Problem-solving

Education

High school diploma or GED

Job description

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About Us:

At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

3016744

About Us:

At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

ADT is an innovative, culturally diverse company that empowers and inspires its employees. A culture where we are encouraged to bring new ideas to our workplace. As times change, so do we. We drive innovation and continue to evolve as an organization. Our goals are achieved by initiating change, enhancing product lines and building strategic partnerships.

What defines success at ADT?

The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.

What are your key responsibilities?

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
  
  

Qualifications - External

What are we looking for?

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty
• Valid driver's license
• High School degree or the equivalent
  
  

What’s in it for you?

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities
  
  

Position Summary:

The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans in order to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
  
  

Qualifications - External

Education/Certification

• High school diploma or GED.
  
  

Experience:

• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
  
  

Skills:

• Excellent communication skills.
• Able to read building electrical and sprinkler plans as required for clearing equipment trouble
• Standing, stooping, lifting ,climbing ,crawling
• Valid driver's license required.
  
  

Want to learn more about ADT?

Visit us online at www.adt.com or on Facebook.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Security and Investigations

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