Service Technician

Motion Industries; Salt Lake City (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Tuition reimbursement

Paid vacation and holidays

Job summary

Motion Industries in Salt Lake City, UT is seeking a Field Service Technician II to perform on-site diagnostics, repair, and installation of hydraulic systems for regional customers.

Under general supervision, you will service equipment, lead small projects, provide training to customers, and ensure compliance with safety and regulatory standards. The role requires a technical degree and 3–5 years of related experience; excellent communication skills are essential.

Qualifications

• Requires a technical degree and related field experience.
• Must be capable of diagnosing and repairing hydraulic systems on-site.
• Ability to communicate clearly with customers and internal teams.
• Experience with installation, maintenance, and upgrades of equipment.

Responsibilities

• Performs on-site diagnostics, repair, and installation for hydraulic systems and equipment.
• Provides preventative maintenance and on-call support for customers.
• Leads small projects at customer sites and trains customers on operation and maintenance.
• Ensures compliance with safety standards and regulatory requirements.

Skills

Read hydraulic schematics

On-site diagnostics

Customer communication

Equipment installation

Education

Technical degree

3-5 years related experience

Tools

Hydraulic testing tools

Job description

Salt Lake City, UT, USA

Full time

SUMMARY

Under general supervision, the Field Service Technician II performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. This role performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

JOB DUTIES

• Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.
• Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
• Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
• Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Works under general supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
• Provides technical support and training to customers on operational or maintenance aspects of system equipment.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Assists less experienced Field Service Technicians with addressing customer needs.
• May lead small to moderate projects at customer sites.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a technical degree and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills
• Work effectively with customers, peers and management to resolve client issues.

PHYSICAL DEMANDS

• Push/pull up to 100 pounds
• Lift/carry up to 100 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Equal employment opportunity, including veterans and individuals with disabilities.

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