Service Technician

Custom Alarm; Rochester (MN); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Company Vehicle (paid drive time)

Paid Cell Phone

On the Job Training and Development

Employer Paid Certificates

Company Paid Clothing

License Incentives

Safety Footwear Benefit

Prescription Safety Glasses Benefit

Profit Sharing

Company Paid Social Events

$2,000 signing bonus ($1,000 after hire, $1,000 after 90 days)

Job summary

Custom Alarm in Rochester, MN, is seeking a dedicated full-time Service Technician to join our team. You'll be responsible for servicing fire and security systems while providing exceptional customer service and support. We're committed to employee satisfaction, evident from our comprehensive benefits package, including a competitive salary range of $24.00 to $30.00 per hour and additional perks such as a company vehicle and paid training.

As an essential part of our team, you'll enjoy a collaborative environment with opportunities for growth and learning.

Qualifications

• Must have a valid driver’s license and a clean driving record.
• Background check and drug test required.
• Ability to lift and carry up to 100 pounds.

Responsibilities

• Service fire and security systems, ensuring compliance with standards.
• Assist customers with technical questions and provide training.
• Document service changes and maintain tools and inventory.

Skills

Troubleshooting and repair skills

Mechanical aptitude

Customer service skills

Communication skills

Proficiency in Microsoft Word and Excel

Education

High School Diploma or equivalent

Two-years secondary education or equivalent experience

Tools

Power tools

Ladders

Job description

Why work for Custom Alarm?

Join the Custom Alarm team as a full‑time Service Technician and be a key player in delivering exceptional service! We’re looking for someone who is dedicated, technically skilled, and passionate about making a real difference for our customers. At Custom Alarm, we foster a collaborative and customer–focused environment, where teamwork, problem‑solving, and top‑tier service are at the heart of everything we do. Our family‑friendly culture means you’re not just an employee—you’re an essential part of our team. If you’re eager to grow, embrace new challenges, and contribute to a company that values continuous learning and celebrates success together, we want to hear from you. Come join us and help us create safe, secure environments for our customers!

A Day in the Life at Custom Alarm

Reports to: Vice‑President of Support Services

Hours: Full‑Time/M-F/7:30 am‑4:30 pm (roughly)

Location: Southeast Minnesota

Company Size: 70 employees

Pay Range: $24.00 – $30.00 (starting wage is based on a number of considerations including education, certifications, related experience, etc.)

The Main Responsibilities

Service Technicians apply electrical and electronic theory and related job knowledge to troubleshoot, test, service and repair fire systems and security systems (including intrusion, CCTV, and access control). Conduct day‑to‑day interactions with customers and coworkers in a manner that exemplifies and supports the Core Values of Custom Alarm.

• Service fire and security systems, ensuring compliance with standards and codes. Respond to service calls, test systems, and verify proper operation.
• Assist customers with technical questions about system design, operation, and provide training when needed.
• Promote system upgrades and enhancements to keep customers informed about the latest technology.
• Communicate customer account details, including zones, troubles, and system status, with the Customer Experience Center.
• Document service changes, update diagrams, and submit accurate paperwork and time records after service calls.
• Maintain and account for assigned tools and inventory. Keep company vehicle clean and well‑maintained.
• Participate in rotating "on‑call" schedule for after‑hours service.
• Follow safety regulations and maintenance procedures, suggesting improvements when needed.
• Attend training to update knowledge, ensure certifications and licenses are current, and track required CEUs.
• Assist with service and installation tasks as needed.

Education

• High School Diploma or equivalent

Beneficial Education, Experience, and Certifications (not required for consideration)

• Two‑years secondary education, or equivalent combination of education and work experience
• Power Limited Technician License (PLT)
• Attain ESA Certified Alarm Tech 1 (CATI)
• Familiar with residential and commercial building/construction

Additional Skills and Abilities

• Positive attitude and eagerness to learn
• Strong troubleshooting and repair skills
• Mechanical aptitude and ability to use tools/equipment
• Excellent communication (written, verbal, listening)
• Exceptional customer service skills
• Ability to work independently or in a team
• Strong organizational skills
• Proficient in Microsoft Word and Excel (or ability to learn quickly)
• Strong work ethic and time management skills

Physical Demands

This job requires standing, walking, and occasional sitting during travel. It involves stooping, kneeling, crawling, climbing ladders and stairs (up to 50 feet), and lifting/carrying items (up to 100 pounds). Reaching overhead and performing repetitive hand movements are essential. Strong audio, visual, and verbal skills are needed, along with excellent color vision for wiring identification. Daily driving of a company vehicle is required, as well as operating equipment like lifts, drills, and power tools.

Working Conditions

• Work in various environmental conditions (indoor/outdoor, dust, noise, heat/cold)
• Occasional after‑hours work and out‑of‑town travel required

Other Requirements

• Reliable attendance
• Valid driver’s license, clean driving record, and insurability
• Employment contingent on background check and drug test due to security requirements

SUMMARY

For the 9th year in a row, Custom Alarm is proud to be named one of the "Best Places to Work in Southeast MN" – an honor we deeply value. We believe that taking care of our employees allows them to deliver the best service to our customers. That's why we’re committed to offering a comprehensive benefits package, including a competitive salary, medical, dental, and life insurance, a matching 401(k), and additional perks to show our appreciation:

• Company Vehicle (paid drive time)
• Paid Cell Phone
• On the Job Training and Development
• Employer Paid Certificates
• Company Paid Clothing
• License Incentives
• Safety Footwear Benefit
• Prescription Safety Glasses Benefit
• Profit Sharing
• Company Paid Social Events
• $2,000 signing bonus ($1,000 paid after hire, $1,000 paid after 90 days of employment)