Alarm Service Technician

Pye-Barker Fire & Safety; Boise (ID); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Excellent pay

Medical, dental, vision

Company paid life insurance

Company paid short-term disability

401K with employer match

Paid vacation and company holidays

Training and Career Development

Company vehicle (if job applicable)

ALL In Ownership Plan for all eligible

Job summary

Pye-Barker Fire & Safety is seeking a Security and Alarm Service Technician to install, inspect, test, maintain, and repair security alarm, fire alarm, access control, and camera systems. You will troubleshoot issues, perform preventive maintenance, and provide on-site support and training to clients.

Work includes scheduled service calls and emergency response. Responsibilities include testing, diagnosing, repairing, and documenting work, plus coordinating with management on site surveys

Qualifications

• High school diploma or equivalent required; technical school training is a plus.
• Minimum of 2 years’ experience servicing commercial security, fire alarm, access control and camera systems.
• NICET level 1 or above preferred.
• Must have a clean driving record and reliable transportation to/from office or job site.
• Ability to operate hand and power tools safely and effectively.
• Ability to operate a fleet vehicle safely.

Responsibilities

• Service security, fire alarm, access control systems, camera systems and related devices; dismantle and/or reconstruct equipment as needed.
• Conduct testing and inspections of security and fire alarm systems under maintenance agreements.
• Troubleshoot and complete necessary repairs.
• Make connections and adjustments as directed; test the operation of all system components.
• Conduct site surveys upon request from management.
• Keep manuals and system documentation up to date.
• Report completed work, deferred tasks, and items needing further attention or materials to management.
• Communicate job status or completion with customers (installation or service).
• Write service and status reports.
• Submit complete and accurate paperwork in a timely manner, obtaining all necessary signatures.
• Accurately record travel and service times, complete timesheets, identify warranties, changes, and code issues, and provide thorough job descriptions.
• Work independently at customer sites with minimal supervision.
• Perform other duties as assigned by management.

Skills

Troubleshooting

On-site service

Customer support

Education

High school diploma or equivalent

NICET Level 1 or above preferred

Tools

Hand tools

Power tools

Fleet vehicle operation

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Security and Alarm Service Technician installs, inspects, tests, maintains, and repairs security alarm, fire alarm, access control, camera systems and related life safety systems. This role ensures all systems operate effectively, comply with applicable codes and standards, and meet customer requirements. The technician will troubleshoot system issues, perform preventive maintenance, and provide on-site support and training to clients. Work may involve both scheduled service calls and emergency response.

Essential Duties & Responsibilities

• Service security, fire alarm, access control systems, camera systems and related devices; dismantle and/or reconstruct equipment as needed.
• Conduct testing and inspections of security and fire alarm systems under maintenance agreements.
• Troubleshoot and complete necessary repairs.
• Make connections and adjustments as directed; test the operation of all system components.
• Conduct site surveys upon request from management.
• Keep manuals and system documentation up to date.
• Report completed work, deferred tasks, and items needing further attention or materials to management.
• Communicate job status or completion with customers (installation or service).
• Write service and status reports.
• Submit complete and accurate paperwork in a timely manner, obtaining all necessary signatures.
• Accurately record travel and service times, complete timesheets, identify warranties, changes, and code issues, and provide thorough job descriptions.
• Work independently at customer sites with minimal supervision.
• Perform other duties as assigned by management.

Education / Qualifications

• High school diploma or equivalent required; technical school training is a plus.
• Minimum of 2 years’ experience servicing commercial security, fire alarm, access control and camera systems is required.
• NICET level 1 or above preferred.
• Must have a clean driving record and reliable transportation to/from office or job site.
• Ability to operate hand and power tools safely and effectively.
• Ability to operate a fleet vehicle safely.

Other Duties

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned by management.

Physical Requirements

• Ability to perform physical tasks including lifting, climbing ladders, and working in various environments.
• Ability to lift 50+ pounds.
• Exposure to varying conditions including heights, confined spaces, and active job sites.
• Ability to stand, walk, bend, kneel, and reach for extended periods.
• Work performed in commercial, industrial, and construction environments.

Benefits And Perks

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.