Service Technician

Ingersoll Rand; Richmond (IN); On-site; USD 34,440 - 48,216; Full time

Benefits offered by this job

Health care options

Wellness programs

Life insurance

401(k) plan

Paid time off

Job summary

Ingersoll Rand is seeking a Service Technician to serve customers through the installation, troubleshooting, and maintenance of rotary screw air compressors among others. The role requires at least 2 years of experience in mechanical systems and involves performing preventative maintenance and collaborating with customers on equipment issues. A valid driver's license is essential. The position is full-time, offering a competitive hourly wage and benefits including health care and a robust 401(k) plan.

Qualifications

• At least 2 years' experience troubleshooting industrial/commercial mechanical systems.
• Valid driver's license for at least 12 months with clean driving record.
• Ability to perform physically demanding tasks, including lifting.

Responsibilities

• Perform preventative maintenance on Ingersoll Rand equipment.
• Interact with customers to address equipment concerns.
• Provide technical assistance on installations and repairs.

Skills

Troubleshooting mechanical systems

Customer interaction

Preventative maintenance

Technical assistance

Education

High School Diploma or equivalent

Tools

Microsoft Office

Handheld computer

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title

Service Technician

Location

Buffalo, NY - Elmhurst, IL - Livonia, MI - Indianapolis, IN - Hamilton, OH - Erie, PA - Ithica, NY - Buffalo, NY. Also requires technicians in areas like Toledo, OH, Erie, PA, Ithica, NY, and South Bend, IN. Not eligible for relocation.

Pay

$25.00 - $35.00 per hour depending on qualifications and experience. Full‑time, hourly position.

Schedule

Monday – Friday 7:30 AM – 4:30 PM

Job Overview

The Field Service Technician serves customers by installing, troubleshooting, repairing, and maintaining all makes of rotary screw and reciprocating and/or Centac and ECC air compressors, along with additional compressed air system components. Uses precision measuring tools for diagnostic troubleshooting and requires knowledge of equipment manuals.

Responsibilities

• Perform preventative maintenance on Ingersoll Rand compressed air equipment.
• Interact with customers to address existing and unanticipated equipment concerns.
• Collaborate with Service Coordinator to order parts and supplies for installations and repairs.
• Assist and train apprentices and Field Service Technicians.
• Effectively communicate verbally and in writing with customers and co‑workers.
• Provide technical assistance on equipment pre‑commissioning, start‑ups, installations, and repairs of compressed air systems, including hands‑on work, ensuring operation to customer requirements with limited guidance from Master Technician.
• Increase customer awareness of Ingersoll Rand products, services, and solutions such as preventive maintenance, diagnostics, audits, and leak detection.

Requirements

• At least 2 years' experience troubleshooting industrial/commercial mechanical systems.
• Valid driver's license for at least 12 months, with clean driving record (no major violations such as DUI, hit & run, license suspension, reckless driving, etc.).
• Availability to be on‑call as required, including 24/7 for one‑week periods; on‑call schedule (once per 4 weeks or more) is determined by hiring manager.
• Ability to perform physically demanding tasks: walking, stooping, kneeling, lifting, etc., per safety policy.
• High School Diploma or equivalent.

Core Competencies

• Read wiring schematics and diagrams for all equipment.
• Knowledge of advanced network systems installations (IMMC/ASC, X Series Automation).
• Basic vibration troubleshooting.
• Basic air quality troubleshooting (system compressor/dryer – air treatment).
• Proficiency with Microsoft Office and handheld computer (smartphone, iPad) and network basics.
• Maintain proper business travel practices in a cost‑efficient manner.

Preferences

• Experience with industrial air compressor maintenance.
• EPA Certification.
• Veteran/active‑duty military encouraged to apply.

Travel & Work Arrangements

• Travel daily within a 3‑hour radius within service area.
• A company vehicle and fuel card will be provided.

Benefits

• Health care options (medical, prescription, dental, vision).
• Wellness programs.
• Life insurance.
• Robust 401(k) plan.
• Paid time off.
• Employee stock grant.