Service Technician

Trek Bicycle; Raleigh (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Flexible culture

Health care

Employee discounts

Tuition Reimbursement

Job summary

Trek Bicycle's North Raleigh Trek Store is seeking a Service Technician to care for bikes and build trust with customers. You'll diagnose and repair bikes, and work on brand-new models before they hit the floor.

Join a team that values hospitality, learning, and hands-on skills; training is provided if you're new to bike mechanics. Expect a supportive environment and opportunities to grow as a technician.

Qualifications

• Experience in delivering friendly, helpful service and resolving customer questions.
• Willingness to learn bike maintenance concepts and repair basics.
• Interest in cycling and enthusiasm for the Trek brand.

Responsibilities

• Diagnose and repair bikes to ensure reliable performance.
• Perform service tasks on a variety of bicycles and troubleshoot issues.
• Build relationships with customers through welcoming, knowledgeable service.

Skills

Customer service

Communication

Attention to detail

Willingness to learn

Team player

Bike knowledge

Job description

A Bit About Us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!

A Bit About Us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store North Raleigh

Summary

Job Description

As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You'll troubleshoot repairs and service all kinds of bikes, and you'll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you'll build relationships with people who trust you to keep their gear running flawlessly.

We're looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. So, if you've already worked as a mechanic, that's great. But if not, we'll train you.

What You’ll Bring To The Team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task


• Fantastic hospitality - a warm, approachable manner, great listening skills, and a drive to help in any way you can - even on the toughest, busiest days


• Top-notch communication skills


• Impressive attention to detail and a love for tinkering 'til you figure it out.


• Eagerness to learn the ins and outs of servicing bicycles


• A desire to continually learn proper service methods and new technologies


• Prior mechanic experience is not required!

Trek Benefits

• Flexible and fun company culture


• Competitive health care


• PPO & HDHP medical plan options, Dental insurance, Vision insurance


• Flexible Spending Accounts (FSA)


• Free life insurance & optional term life insurance


• Competitive vacation package


• 401(k) with match and Employee Stock Ownership Plans (ESOP)


• 12 weeks of maternity leave with 100% pay


• Paid company holidays


• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)


• Employee discounts on all product


• Deep partner retail discounts

We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish