Service Technician

Trek Retail Corporation; Raleigh (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare

401(k) with match

Maternity leave

Employee discounts

Tuition reimbursement

Paid holidays

Vacation package

Life insurance

FSA

Dental insurance

Vision insurance

ESOP

Job summary

Trek Store North Raleigh is seeking a Service Technician to care for bikes and help customers. You’ll troubleshoot repairs and get hands-on with brand new models before they hit the floor, while building relationships with riders who trust you to keep their gear running smoothly.

No prior mechanic experience is required—training is available. A friendly, hospitality-minded approach and a love for bikes will help you thrive in this role at Trek Store North Raleigh.

Qualifications

• Experience in customer service or retail is preferred.
• Willingness to learn and adapt to training on bike servicing.
• Strong communication and interpersonal skills.
• Attention to detail with ability to troubleshoot basic repairs.

Responsibilities

• Assist customers with bike service needs and questions.
• Learn and perform bike maintenance and repair tasks under guidance.
• Provide friendly, knowledgeable service to help customers get back on the road.

Skills

Customer service

Willingness to learn

Team player

Communication skills

Attention to detail

Bike knowledge

Troubleshooting

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store North Raleigh

Summary

As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly.

Job Description

We’re looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. So, if you’ve already worked as a mechanic, that’s great. But if not, we’ll train you.

What you’ll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out.
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies
• Prior mechanic experience is not required!

Trek Benefits

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

Equal Employment Opportunity (“EEO”) Employer

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. We are an E-Verify employer.

Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.