Service Technician

trekbikes; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

Dental and Vision insurance

FSA

Job summary

Trek Store North Raleigh is seeking a motivated Service Technician to care for bikes so owners love riding them. You will troubleshoot repairs, service a variety of bicycles, and be the first to work on brand new models before they reach the sales floor.

We value stellar customer service, a positive team mindset, and a drive to learn and grow as a technician. Prior mechanic experience is not required, as training is provided to help you succeed.

Qualifications

• Stellar customer service chops and a warm, approachable manner.
• Willingness to learn and build skills as a bicycle technician.
• Even if you haven't worked as a mechanic before, Trek will train you.

Responsibilities

• Troubleshoot repairs and service all kinds of bikes.
• Hands-on with brand new models before they hit the floor.
• Build relationships with customers who trust you to keep their gear running.

Skills

Self-motivation

Hospitality

Customer service

Communication

Attention to detail

Willingness to learn

No prior experience required

Team player

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store North Raleigh

Job Description

As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You'll troubleshoot repairs and service all kinds of bikes, and you'll be the first to have your hands on brand new models before they hit the sales floor.

Most importantly, you'll build relationships with people who trust you to keep their gear running flawlessly.

We're looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. So, if you've already worked as a mechanic, that's great. But if not, we'll train you.

What you'll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering 'til you figure it out.
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies
• Prior mechanic experience is not required!

Trek Benefits

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.