Service Technician

Körber Pharma Packaging AG; Pittsburgh (Allegheny County); On-site; USD 60,000 - 87,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to enhance customer satisfaction through hands-on support and maintenance of advanced logistics systems. This role involves troubleshooting complex technical challenges, performing routine inspections, and ensuring optimal system performance at customer locations. You will thrive in a dynamic environment where your expertise in mechanical and electrical systems is crucial. Join a supportive team that values innovation and customer focus, while enjoying a competitive salary and benefits package. If you are passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Paid Time Off

Holiday Pay

Employee Support Resources

Qualifications

• 5+ years of experience in installation, maintenance, or technical support.
• Skilled in reading electrical schematics and troubleshooting techniques.

Responsibilities

• Install, maintain, and repair parcel logistics equipment at customer sites.
• Provide technical support and resolve mechanical and electrical issues.

Skills

Technical Support

Troubleshooting

Mechanical Skills

Electrical Skills

Customer Service

Problem Solving

Education

Associate's Degree in Technical Field

Tools

Microsoft Office

Logistics Automation Systems

VFDs

Job description

Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim to be the first to do the right thing at the right time. Join the home for entrepreneurs!

We are seeking a hands-on and customer-focused Service Technician to join our Customer Service team. In this role, you will be responsible for the maintenance and technical support of a high-speed parcel letter sorter located at a customer site in downtown Pittsburgh, PA. You will work independently onsite to ensure optimal system performance, respond to customer needs, and keep logistics operations running smoothly. This role is ideal for a motivated technician who thrives in a dynamic environment and enjoys solving complex technical challenges.

Your role in our team

• You will install, maintain, and repair parcel logistics equipment and systems at the customer location.
• You will provide technical support and guidance to the customer, resolving issues quickly and effectively.
• You will perform routine preventative maintenance and daily inspections to ensure optimal system operation.
• You will troubleshoot and resolve mechanical and electrical issues related to the equipment and supporting software.
• You will load software, navigate GUIs, and work with Ethernet/IP-based systems.
• You will document service activities accurately, including maintenance logs and work orders.
• You will train customer personnel on proper system operation and maintenance.
• You will maintain compliance with company safety standards and regulatory guidelines.
• You will support process improvement efforts to enhance equipment reliability and customer satisfaction.
• You will respond to call-backs in the event of system failures and be available to work major holidays.

Your profile

• You have an associate’s degree in a technical field such as Logistics, Engineering, or a related discipline.
• You bring 5+ years of experience in installation, maintenance, or technical customer support within an industrial or logistics setting.
• You are skilled in reading and interpreting electrical schematics, including control panels and power distribution systems.
• You have hands-on experience with VFDs, industrial software interfaces, and troubleshooting techniques.
• You are confident working both mechanically and electrically with logistics automation systems.
• You are fluent in Microsoft Office (Outlook, Word, Excel) and comfortable navigating GUIs.
• You are a self-starter who works independently and takes initiative in solving technical issues.
• You have a valid driver's license in good standing.
• You are located in the Pittsburgh, PA area or willing to relocate for a full-time onsite role.
• You are dependable, safety-conscious, and committed to delivering an exceptional customer experience.

Eligible applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas for this position.

This role is based onsite at a customer facility in downtown Pittsburgh, Pennsylvania, with opportunities to support the ongoing success of a critical customer operation. This is a full-time, non-exempt, onsite role. You must be able to work a Wednesday through Sunday schedule, including major holidays, and respond to urgent service needs as required.

• You will be part of a fast-paced, customer-focused environment with hands-on technical challenges.
• You will gain experience with high-performance logistics systems and leading-edge equipment.
• You will receive a competitive hourly wage and benefits package including medical, dental, vision, and a 401(k) plan with company match.
• You will enjoy paid time off, holiday pay, and access to employee support and development resources.
• You will work in a supportive, safety-conscious culture committed to continuous improvement.
• Your annual base pay range for this role is estimated to be $60,500 - $86,944 at the time of posting.

Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you!

Equal opportunity employer

We are an equal opportunity employer and committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at [e-mail].

Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.

Apply now and join our team!

Ready for your next step? Click on ‘Apply now’ to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.

If you have any questions or technical problems, please send us an e-mail to [e-mail]. Nichole Schally is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.