Service Technician

United Access L.L.C.; Pikeview (CO); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Paid time off

Job summary

BraunAbility in Colorado Springs, CO seeks a Service Technician to diagnose and repair mobility equipment and wheelchair vans. The role offers Monday–Friday days, with hourly pay and an incentive bonus plan, plus benefits.

You will work on electrical and mechanical diagnostics, learn products, maintain safety and detailed workmanship, and build strong client relationships while meeting deadlines. We value empathy, problem-solving, and a client-centric approach, with opportunities to grow while

Qualifications

• High School diploma or GED required.
• Valid driver’s license required.
• Basic automotive experience or certificate preferred.
• Own tools required; electrical experience a plus.

Responsibilities

• Diagnose and repair conversion vehicle service issues based on customer description.
• Document repairs from diagnosis to service.
• Install basic components and instruct customers in equipment use within time frames.
• Build and maintain strong relationships with clients.
• Meet deadlines and support the Service Manager or GM as needed.

Skills

Problem solving

Mechanically savvy

Customer service

Safety oriented

Education

High School diploma or GED

Tools

Basic automotive tools

Job description

Job Description:Job Title: Service TechnicianLocation: Colorado Springs, COPay Range: $28.00 - $32.00 per hour, and variable compensation planWould you like to be a vital part of a dynamic team that is committed to providing the highest quality mobility equipment and products, wheelchair vans and services? Work Monday thru Friday days at an hourly rate, with an incentive bonus plan? We also offer Health care, dental, vision, paid time off, and 401K matching.Join our organization and be a part of a team that makes a tremendous impact by helping the physically challenged elevate their quality of life.IF THESE WORDS RESONATE WITH YOU: Problem Solver. Mechanically-savvy. Strong Work Ethic. Mission-driven. Client-Centric. Then please read on.To be successful in our Service Technician role, you will be a high-performing problem solver who has a genuine interest in providing world-class customer service in a fast- paced environment.Keep Reading IF:YOU EXCEL WITH ELECTRICAL AND MECHANICAL DIAGNOSIS. You enjoy the challenge of learning and mastering products and the intricate mechanics of mobility services. You learn new things quickly. You understand that not everything is black and white and not everything links together. If you don’t know the solution to a problem, you use critical thinking to figure it out.YOU ARE EMPATHETIC AND COMPASSIONATE. You take pride in creating an engaging customer experience. You take a non-judgmental approach to the service you provide. You are an excellent listener, and your #1 goal is to communicate with customers in laymen’s terms to explain services or products. Customers can count on you to be a resource for all products and services.LEARNING & GROWING ARE YOUR PASSIONS. Continuous improvement is one of your core values. You love to be mentored and to learn about new processes, procedures, products, and services so that you can be the best you can be and provide the best service possible to customers.YOU ARE SAFETY AND DETAIL-ORIENTED. Safety is of supreme importance for you and you take ownership of a variety of responsibilities with competing deadlines. Quality, details and follow through matter to you. You have a proven track record of providing quality service. You stay focused and no details fall through the cracks on your watch.ESSENTIAL JOB FUNCTIONS MAY INCLUDE:Within the first 30 days:Learns all product and services so by 30 days he/she can act as a valuable resource for all clientsTrains on how to accurately and efficiently diagnose conversion vehicle service or repair-related issues based on customer’s description of the problemDocuments repairs performed on each vehicle from diagnosis to serviceWithin the first 60 days and ongoing:Shows good mechanical knowledge and determines best course of action to repair or resolve the problem and meet customer’s needsMaintains a comprehensive conversion-vehicle knowledge base and stay current with frequent changes and advancements to better service the vehiclesConstant willingness to complete the jobs and works well with clientsWithin the first 90 days and ongoing:Continues establishing, developing and maintaining strong relationships with prospective and current clientsFully understands how the store works and thoroughly supports everything expected in the roleCompletes jobs within time frames and willing to help teamWithin the first 6 months and ongoing:Executes basic installation of platform lifts and docking station for power chair Q-Lock within set time framesCompletes paperwork proficiently and correctlyAble to instruct, explain and teach clients use of the equipmentTakes on any necessary ad hoc technician projects assigned by Service Manager or General ManagerEducation, Skills & Experience:High School diploma/GED is preferredA valid driver’s license is requiredBasic automotive experience or certificate of completion in basic automotive technology, or similar certification preferredMust have your own toolsElectrical experience, fabricating and welding a plus.ASE preferred, but not required.Benefits:Competitive hourly base pay, plus an incentive bonus pay planMedicalDental, Vision, Life, & Disability Insurance401(k) with an employer matchMonday through Friday dayshift hoursSafety boot & Prescription safety goggle reimbursementBraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.