Service Technician

FSEC; Phoenix (AZ); On-site; USD 48,000 - 75,000; Full time

Job summary

FSEC in Phoenix, AZ is seeking an experienced Service Technician to program, troubleshoot, install and service life safety systems for commercial and institutional clients. You will handle Fire Alarm, Access Control, CCTV, Intercom and related devices, ensuring they are fully operational before leaving site.

You will communicate technical issues clearly to customers, work with the Service team to resolve requests, and maintain documentation, while adhering to safety policies and industry codes.

Qualifications

• Experience with programming life safety systems across Fire Alarm, Access Control, CCTV and Intercom is preferred.
• Ability to troubleshoot devices, wiring faults, fiber networks and monitoring equipment.
• Excellent communication with customers and internal teams is essential.

Responsibilities

• Clear and professional handling of customer interactions.
• Ability to communicate technical issues verbally and in electronic form.
• Works with the Service department effectively in order to solve customer requests.
• Prompt return of Service paperwork for billing and follow up purposes.
• Programming of Multiple system brands and types: Fire Alarm, Intercom, Security, Access Control, CCTV.
• Troubleshooting wire faults, fiber networks, and device problems on existing facilities.
• Programming and Troubleshooting IP and POTS monitoring equipment.
• Provides technical assistance to T&I/Service technicians.
• Head-End, Programming, and Testing on sub-contracted jobs.
• Responsible for job-site cleanliness.
• Ensure life safety systems are fully operational prior to leaving sites.
• Works in compliance with the company’s safety policies at all times.
• All documentation, field updates and communication must be punctual & complete.
• All work is performed to National Codes & standards and quality testing techniques are practiced.
• Take pride in your work, be a team player, ask questions and help others grow!
• Performs other related duties as assigned.

Skills

Life safety programming

Troubleshooting

Customer communication

Network/IP basics

Field service

Job description

Come join our team!

Build Your Future with a 45-Year Industry Veteran. At FSEC, we’ve spent nearly half a century perfecting integrated life safety systems for commercial and institutional clients statewide. We know that our reputation for quality installations starts with our people. That’s why we foster a culture of dedication and service excellence. If you’re looking for a stable, team-oriented environment where your expertise is valued every single day, your next chapter starts here.

Job Summary

We are seeking an experienced Service Technician with the ability to Program, Troubleshoot, Install and Service various types of Life Safety Solution Devices to join our team! These systems include Access Control, Security Systems, Fire Alarm Systems and Video Surveillance.

Responsibilities/Duties

• Clear and professional handling of customer interactions.
• Ability to communicate technical issues verbally and in electronic form.
• Works with the Service department effectively in order to solve customer requests.
• Prompt return of Service paperwork for billing and follow up purposes.
• Programming of Multiple system brands and types: Fire Alarm, Intercom, Security, Access Control, CCTV.
• Troubleshooting wire faults, fiber networks, and device problems on existing facilities.
• Programming and Troubleshooting IP and POTS monitoring equipment.
• Provides technical assistance to T&I/Service technicians.
• Head-End, Programming, and Testing on sub-contracted jobs.
• Responsible for job-site cleanliness.
• Ensure life safety systems are fully operational prior to leaving sites.
• Works in compliance with the company’s safety policies at all times.
• All documentation, field updates and communication must be punctual & complete.
• All work is performed to National Codes & standards and quality testing techniques are practiced.
• Take pride in your work, be a team player, ask questions and help others grow!
• Performs other related duties as assigned.

Service Role

1. Programming of Multiple system brands and types: Fire Alarm, Intercom, Security, Access Control, CCTV.
2. Troubleshooting wire faults, fiber networks, and device problems on existing facilities.
3. Programming and Troubleshooting IP and POTS monitoring equipment.
4. Technical assistance to T&I/Service technicians.
5. Head-End, Programming, and Testing on sub-contracted jobs.
6. Configure and maintain network connectivity for life safety devices using TCP/IP