Fire Alarm Service Technician

Vscfiresecurityinc; Orlando (FL); On-site; USD 34,440 - 48,216; Full time

Benefits offered by this job

Company vehicle

Health insurance

Paid vacation

Life insurance

Bonus for referrals

PPE provided

Training opportunities

Boot allowance

NICET reimbursement

Job summary

VSC Fire & Security is seeking an Integrated Systems Service Technician to install, test, and repair security, camera, access control, and fire alarm systems across projects. You will troubleshoot issues, read plans, and ensure NEC/NFPA compliance.

The role requires 2–3 years of field experience, strong communication, and a valid license. On-call duties and customer-facing interactions are part of the job. Company provides a vehicle, insurance options, training, and growth opportunities.

Qualifications

• Two to three years of experience servicing fire alarm, security, camera, or access control systems.
• Able to read plans and meters with attention to safety signage colors.
• Excellent written and verbal communication; detail-oriented.
• Willingness to pass background checks and maintain reliable transportation.
• NICET or ITFAS certifications desirable but not required.

Responsibilities

• Install, test, and repair security, camera, access control, suppression, and fire alarm systems.
• Troubleshoot malfunctions and false alarms; test for proper operation.
• Explain system function to end users and provide remote troubleshooting.
• Be on call; serve as first point of contact for customers.
• Follow design plans and document changes; travel as needed.

Skills

Field service

Communication

Reading plans

Background checks

Driver's license

Job description

Position Summary

VSC Fire & Security is seeking candidates for the position of Integrated Systems Service Technician.

Integrated Systems Service Technician provides safe and efficient service on multiple integrated systems. Resolves technical issues and gives potential resolution to unresolved issues. Has a good technical knowledge and ability to communicate effectively to understand problems and offer solutions. Technician is customer-oriented and patient to deal with difficult customers. Integrated Systems may include any of the following: Fire Alarm; Intrusion Detection; Access Control; CCTV; IP Cameras; Networking Infrastructure; Telecom; BDA (Bi-Directional Antenna systems); DAS (Distributed Antenna Systems); Audio/Video; Nurse Call; Area of Refuge; Intercom; Crestron; Extron; Honeywell; Notifier; Gamewell FCI; Silent Knight; Fire Lite; Siemens; AutoCall/JCI; or RATH.

What you will do

• Installs, tests, and repairs security, camera, access control, suppression, and fire alarm systems.
• Troubleshoot system malfunctions and false alarms.
• Program multiple types of systems and test for proper operation.
• Consults with client on system issues; provides recommendations for repair.
• Uses blueprints or building plans to determine proper systems to install/service based on building layout and setting.
• Runs wiring and circuits, installs hardware, and attaches electrical wires.
• Inspects and tests systems, batteries, and electrical wiring; make adjustments, and repairs as required.
• Replaces malfunctioning hardware when necessary.
• Ensures systems comply with NEC and NFPA fire codes.
• Explains and demonstrates system function and operation to end users.
• Performs other related duties as required.
• Be on call as required.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Provide support for form development and maintenance of inspection forms.
• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Follow design plans for installation jobs and communicate any design, perform service and deficiency jobs, and communicate and document any changes.

What you need

• Two to three years of experience in servicing at least one or more of the following systems: fire alarm, security systems, camera systems, access control, or similar systems.
• Proficient in following written and verbal instructions, with exceptional attention to detail and communication skills.
• Ability to maintain productivity in the field, set goals, and meet service schedule.
• Competent in reading plans, documents, meters, and to discern colors for safety signage.
• Ability to follow written and verbal instructions.
• Exceptional attention to detail and communication skills.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
• Desirable (but not required):
  • NICET lI or III in FAS along with I or II in ITFAS, Avigilon Cert, other manufacturers certifications.

What we offer

• Excellent pay $25.00 - $35.00 and up based on experience
• Overtime eligible
• Company vehicle and fuel card for applicable positions
• Company cell phone and/or tablet for applicable positions
• Company Laptop for programming FACP's and Security Head-in's.
• Paid vacation and company holidays
• Medical, dental and vision insurance options for you and your family
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Company paid life insurance for full time employees
• Employee apparel program
• Company paid long term disability insurance
• Bonus for referring new employees
• Parental leave for full-time employees
• Employee Assistance Program (EAP)
• Boot Allowance
• NICET certification test reimbursement
• Opportunities for training and advancement
• All needed Personal Protective Equipment (PPE) provided

VSC Fire and Security is a drug free workplace.

Equal Opportunity Employer