Service Technician

GET Group NA; Philadelphia (Philadelphia County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking dedicated Service Technicians to provide top-tier field service support for complex electro-mechanical systems. This role involves installations, training, and software integration, ensuring customers receive exceptional service. Ideal candidates will possess strong troubleshooting skills and a solid understanding of electro-mechanical devices. Join a dynamic team where your contributions will directly impact customer satisfaction and operational excellence. With a commitment to professional development and a supportive work environment, this opportunity promises growth and fulfillment in your career.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

15 Vacation Days

11 Holidays

8 Sick Days

Short-term Disability

Long-term Disability

401K Plan

Qualifications

• Experience in technical support with electro-mechanical devices.
• Ability to read schematic diagrams and perform mechanical tasks.

Responsibilities

• Install and maintain systems per customer SLA requirements.
• Respond to maintenance calls and document actions taken.

Skills

Technical Support

Troubleshooting

Electro-mechanical Systems

Communication Skills

Education

1+ years in Technical Support

Tools

Thermal Printers

Laser Printers

Job description

Service Technicians---Customer Service Location · Philadelphia, PA

Job Summary:

GET Service Technicians provide field service support on complex electro-mechanical systems in more than 26 national locations. They perform installations, training and assist with software integration. In addition to technical aptitude, this high visibility, customer-centric position will also provide our customers with consistent, high-level, all-around service and attention.

** The candidate must be a U.S. Citizen. This is a requirement for this position. **

** A ‘security clearance’ is also a requirement for this position. **

Security Clearance is not required prior to applying; GET will begin the security clearance process once the right candidate is selected.

Unfamiliar with the Security Clearance process? No problem: Our Security Team will walk the selected candidate through the process.

Key Responsibilities:

Install, maintain, and support all system maintenance efforts, conforming to customer Service Level Agreement (SLA) requirements.

Respond in a timely manner to all maintenance calls. Documenting each maintenance action with time, labor, meters, resolution notes and parts used

Maintain accurate on-site service inventory at assigned facilities.

Assist Operators and on site personnel to troubleshoot the issues they encounter while using our systems and provide actionable steps to resolve problems.

Maximizes the use of hardware and software by training users; interpreting instructions; answering questions; providing feedback.

Contributes ideas to improving operating instructions to be used by end users, collaborating in a Work Group setting.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Other assignments as requested by Management

Job Requirements (minimum):

May require regional/national travel for backup/emergency coverage—10-15%

U.S. citizenship required.

Ability to travel for training (1-2 weeks at a time)

Our Security team will help selected candidates with the Clearance process. Clearance is not required prior to applying for position. Familiarity with clearance process is not required.

Candidate must be able to obtain U.S. Department of State Security Clearance prior to starting with GET NA; Once Interim Clearance is obtained (typically, 2–4-week process) then the candidate may begin work. Security Clearance must remain in good standing throughout employment. Our security team will guide the right candidate through every step of the security clearance process.

Academic Qualifications:

Minimum 1-year experience in technical support role

Must have a familiarity with electro-mechanical devices and automation equipment

A working knowledge of thermal printing or laser printers would be an asset

Must have good troubleshooting skills.

Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices.

Capable of working without direct supervision

Excellent communications skills

About Global Enterprise Technologies:

GET Group employs more than 500 professionals on five continents, with country representation offices in major economic and technological hubs around the world. Since its foundation in 1987, the Group has established and maintained a prestigious reputation in the fields of security printing, smart solutions, and, more recently, robotics and automation. GET Group North America's (GETNA) history spans more than 30 years of milestones, awards, partnerships, and other significant industry achievements.

We offer competitive compensation, flexible schedules, and a fun, diverse work environment.

Benefit Package & Time Off Includes:

Medical, Dental, Vision & Flexible Spending Account

15 Vacation days, 11 holidays, 8 sick days

Short-term and long-term disability

Safe Harbor 401K

To learn more about our company or to apply directly from our website

please click here: https://getgroupna.com/