Service Technician

Insight Global; Pearl River (NY); On-site; USD 62,000 - 90,000; Full time

Job summary

Insight Global is seeking a Mid-Level Service Technician to install, maintain, troubleshoot, and repair enterprise technology systems across commercial client environments. You will work directly with customers to resolve technical issues, perform preventative maintenance, and ensure systems operate at peak performance.

The role involves field service, strong problem-solving, customer service, and local travel to client sites.

Qualifications

• 5+ years of experience as a Service Technician, Field Technician, Low Voltage Technician, AV Technician, or Electronic Security Technician.
• Hands-on experience troubleshooting and repairing access control, CCTV, surveillance, alarm, AV, or other low-voltage systems.
• Experience interpreting system drawings, wiring diagrams, blueprints, and technical documentation.
• Strong electrical and low-voltage troubleshooting skills utilizing testing equipment and diagnostic tools.

Skills

Service technician experience

Access control troubleshooting

CCTV surveillance systems

Low voltage systems

Electrical troubleshooting

Customer-facing onsite support

Travel to client sites

Documentation of work

Tools

Lenel access control

Genetec

CCURE

Software House

Avigilon

Crestron

Extron

Biamp

QSC

Job description

Job Description

We are seeking a Mid-Level Service Technician to support the installation, maintenance, troubleshooting, and repair of enterprise technology systems across commercial client environments. This individual will work directly with customers to resolve technical issues, perform preventative maintenance, and ensure technology systems are operating at peak performance. The ideal candidate enjoys working in the field, solving technical problems, and delivering exceptional customer service while supporting security, access control, surveillance, networking, and audio-visual solutions. Experience supporting enterprise customers in commercial, healthcare, education, government, or corporate environments is highly preferred. The role requires strong troubleshooting skills, the ability to work independently, and a willingness to travel locally to customer sites as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 5+ years of experience as a Service Technician, Field Technician, Low Voltage Technician, AV Technician, or Electronic Security Technician.
• Hands-on experience troubleshooting and repairing access control, CCTV, surveillance, alarm, AV, or other low-voltage systems.
• Experience interpreting system drawings, wiring diagrams, blueprints, and technical documentation.
• Strong electrical and low-voltage troubleshooting skills utilizing testing equipment and diagnostic tools.
• Customer-facing experience providing onsite technical support and service.
• Valid driver's license with the ability to travel to client sites throughout the assigned territory.
• Ability to work independently, manage multiple service calls, and accurately document work performed. Experience with access control platforms such as Lenel, Genetec, CCURE, Software House, or Avigilon.
• Experience supporting AV technologies including Crestron, Extron, Biamp, QSC, or video conferencing solutions.
• Industry certifications such as OSHA 10/30, CTS, BICSI, Lenel, Genetec, or manufacturer-specific certifications.
• Basic networking experience including IP addressing, switches, routers, and network-connected devices.
• Experience working in data centers, healthcare facilities, higher education, financial services, or other enterprise environments.