Service Technician

Zeus-Fire-and-Security-1; Overland (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

PASS Security is seeking an experienced Service Technician to support CCTV and Access Control systems for large enterprise clients. You will perform installation, troubleshooting, maintenance, and upgrades to ensure systems operate at peak performance.

Qualified candidates have 5+ years in service of security systems, a strong IT/networking background, and a valid driver’s license. AMAG certifications are preferred, and a PERC card may be required in some jurisdictions.

Qualifications

• 5+ years of service experience with Access Control and CCTV security systems.
• Certifications in AMAG preferred.
• Strong networking and IT background.
• PERC Card (Illinois Permanent Employee Registration Card) and a valid driver's license required.
• Drug test required.

Responsibilities

• Implement and service CCTV and access control products in customer environments.
• Perform troubleshooting, diagnosis, testing, and routine maintenance.
• Ensure high-quality service tasks and customer satisfaction.
• Program, network, and configure software and systems.
• Diagnose security system failures and defects with timely responses.

Skills

Networking

IT background

Troubleshooting

Customer service

Education

PERC Card (Illinois)

AMAG certification preferred

Tools

AMAG systems

Job description

About PASS Security

PASS Security installs and services electronic security systems for commercial, residential, and industrial customers, specializing in intrusion, access control, and video security systems. PASS Security's reputation is built upon trust and service excellence. PASS Security takes pride in its work to ensure that its products, designs, installations, and services exceed customer expectations.

Role Overview

Service Technicians are responsible for the ongoing service, troubleshooting, and maintenance activities for CCTV and Access Control systems for a large enterprise/industrial customer.

Key Responsibilities

• Technicians are responsible for the physical and technical implementation of the company’s products.
• Technicians are responsible for ensuring that all necessary service tasks are completed to a high level of quality to ensure customer satisfaction.
• In order for customers to have continuous perception of safety and security, the electronic security systems must be operating at full capacity at all times. Timely responses to errors and system defaults of any kind are paramount to ensuring the continued safety and security of PASS's customers.
• Analysis and diagnosis of security system failures/defects.
• Inspection, troubleshooting, and testing of security systems and components.
• Performing routine and scheduled maintenance, repair, replacement, and upgrades to security systems.
• Programming, networking, and configuring of software/programs.

Qualifications

• 5+ Years experience in Service of Access Control and CCTV security systems.
• Certifications in AMAG preferred.
• Strong networking and IT background.
• PERC Card (Illinois Permanent Employee Registration Card)
• Valid Driver's License
• Drug Test Required

EEOC Statement

PASS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.