Service Technician

Crimson Chemicals; Omaha (NE); Remote; USD 45,000 - 65,000; Full time

Job summary

Crimson Chemicals is seeking a full-time Service Technician to remotely support customers with installation, maintenance, and repair of equipment and systems related to our products. You will perform service visits, diagnose issues, and coordinate repairs while keeping customers informed and ensuring safe operation.

Strong documentation and communication are essential. Requirements include a high school diploma, repair and troubleshooting skills, field service experience, and a willingness to

Qualifications

• Strong repair and maintenance skills for chemical/food industry equipment.
• Troubleshooting mechanical and basic electrical issues.
• Experience in field service with remote coordination of site visits.
• Excellent customer service and communication with diverse stakeholders.
• Knowledge of safety practices related to chemical handling.
• Ability to work independently in a remote setting.

Responsibilities

• Install, maintain, and repair equipment and systems.
• Diagnose issues and troubleshoot mechanical and basic electrical problems.
• Coordinate repairs or replacements with customers.
• Document service work and keep records in company systems.
• Communicate with customers to understand needs and provide updates.
• Follow safety and regulatory guidelines on site.

Skills

Repair & maintenance

Troubleshooting

Field service

Customer service

Safety compliance

Independent work

Education

High school diploma

Technical certification

Job description

Company Description

Crimson Chemicals, founded in 2002 and based in Fort Worth, TX, is a chemical distribution company serving the food industry across the United States. The company provides a wide range of chemical products and related services tailored to the needs of food manufacturers and processors. With an agile and progressive approach to delivery, Crimson Chemicals focuses on exceeding customer expectations and staying ahead of changes in the U.S. food industry. Team members work in a dynamic environment where reliability, safety, and customer partnership are central to daily operations.

Role Description

The Service Technician is a full-time, remote role responsible for supporting customers with the installation, maintenance, and repair of equipment and systems related to Crimson Chemicals' products. This role includes performing regular service visits, diagnosing issues, troubleshooting mechanical and basic electrical problems, and coordinating any necessary repairs or replacements. The Service Technician will communicate with customers to understand service needs, provide clear updates, and ensure safe and compliant operation of equipment. Daily activities may also include documenting service work, keeping accurate records in company systems, collaborating with internal teams, and following all safety and regulatory guidelines.

Qualifications

• Strong Repair and Maintenance skills for equipment used in chemical and food industry applications.
• Proficient Troubleshooting abilities to diagnose and resolve mechanical and basic electrical issues.
• Experience in Field Service, including remote coordination of site visits and on-site technical support.
• Solid Customer Service skills, with the ability to communicate clearly and professionally with diverse stakeholders.
• Understanding of safety practices related to chemical handling and food industry environments.
• Ability to work independently in a remote setting, manage time effectively, and prioritize multiple service requests.
• Comfort with using digital tools for service documentation, reporting, and communication.
• High school diploma or equivalent required; technical certification or vocational training in a mechanical or industrial field preferred.
• Previous experience in chemical distribution, food processing, or industrial service roles is a plus.
• Valid driver’s license and willingness to travel to customer sites as needed.