Field Service Technician

State Industrial Products; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

State Industrial Products in Cleveland, OH is seeking an Account Manager (Field Service Technician) to drive sales growth while performing preventative maintenance and installations across an assigned territory. You will manage route completion, inventory, and collections, conduct routine service visits, document findings with handheld devices, and ensure safety and compliance.

Some after-hours calls may be required.

Qualifications

• High school diploma or GED required.
• Background in customer service and/or sales
• Experience in mechanical repair preferred
• Ability to sell value-added products and services
• Strong mechanical aptitude for installing, repairing, and maintaining dish machines, laundry systems, and dosing equipment
• Ability to lift up to 60 lbs

Responsibilities

• Meet or exceed targets for routing efficiency, preventative maintenance, and account retention.
• Perform comprehensive preventative maintenance services, ensuring equipment is safe and compliant.
• Conduct equipment installations, removals, and after-hours service calls as needed.
• Ensure account retention within the assigned core business territory.
• Identify and recommend additional ancillary products and services based on customer needs.
• Document service results and chemical inventory using handheld devices and route history documentation.
• Replenish and maintain assigned inventory.
• Assist with district and inter-district coverage when required.
• Enforce and support corporate policies, guidelines, and safety standards.
• Complete all required documentation, reports, and administrative tasks accurately and on time.
• Maintain regularly scheduled company vehicle maintenance (oil changes, tire rotations, washes, etc.).

Skills

Customer service

Sales

Mechanical repair

Troubleshooting

Time management

Safety compliance

Education

High school diploma or GED

Job description

POSITION SUMMARY:

The Account Manager (Field Service Technician) is responsible for driving sales growth, performing preventative maintenance, executing installations, managing route completion, and overseeing collections within an assigned territory. This role conducts routine preventative service visits to existing customers, ensuring optimal equipment performance and chemical usage while identifying opportunities for additional products and services. Responsibilities include inspecting results (glasses, silverware, laundry), verifying chemical dosing (titration), documenting findings, performing repairs or adjustments, managing chemical inventory, facilitating product delivery, and collecting payments when necessary.

POSITION RESPONSIBILITIES:

• Meet or exceed targets for routing efficiency, preventative maintenance standards and account retention on a monthly, quarterly, and annual basis
• Perform comprehensive preventative maintenance services, ensuring equipment is safe, compliant, and operating effectively
• Conduct equipment installations, removals, and after-hours service calls as needed
• Ensure account retention within the assigned core business territory
• Identify and recommend additional ancillary products and services based on customer needs
• Document service results and chemical inventory using handheld devices and route history documentation
• Replenish and maintain assigned inventory
• Assist with district and inter-district coverage when required
• Enforce and support corporate policies, guidelines, and safety standards consistently and professionally
• Complete all required documentation, reports, and administrative tasks accurately and on time
• Maintain regularly scheduled company vehicle maintenance (oil changes, tire rotations, washes, etc.

POSITION REQUIREMENTS:

• High school diploma or GED required
• Background in customer service and/or sales required
• Prior experience in mechanical repair strongly preferred
• Proven ability to sell value-added products and services
• Strong mechanical aptitude with the ability to install, repair, and maintain dish machines, laundry systems, and housekeeping dosing equipment (plumbing, electrical, mechanical)
• Demonstrated ability to troubleshoot and resolve complex, multi-disciplinary issues
• Ability to prioritize tasks, manage time effectively, and meet deadlines
• Strong customer service orientation with a solution-focused mindset
• Ability to operate company vehicles in compliance with fleet policy
• Ability to consistently lift up to 60 lbs