Service Technician

W3Global; Norwell (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the security sector is looking for a motivated Service Technician in Massachusetts. The role involves maintaining and repairing security systems, performing installations, and ensuring excellent customer service. Ideal candidates will have experience with low voltage systems, strong troubleshooting skills, and the ability to work independently and in teams. This position requires frequent travel throughout New England and participation in an on-call rotation.

Qualifications

• 2-4 years' experience with low voltage/Data Communication systems.
• OSHA 10 certification required.
• MA State D-License needed for security work.

Responsibilities

• Perform maintenance on Mission Critical systems including Security and Wireless Communication.
• Troubleshoot and repair systems as necessary.
• Document all service performed on calls or tasks.

Skills

Troubleshooting

Cable Management

Customer Service

Network Understanding

Education

High School Diploma or equivalent

Job description

The company is seeking a talented and motivated Service Technician to join our security business unit.

Primary Responsibilities

• Perform repair/maintenance and moves, adds, and changes of Mission Critical systems throughout New England, including but not limited to: Security (CCTV, Access Control, Intrusion) & Wireless Communication
• Perform low voltage cable installation, cable management, cable terminations, device installation, and other assigned service duties as required
• Troubleshoot, diagnose, and repair systems and/or equipment as necessary
• Complete Preventative Maintenance and system upgrades as required
• Complete test reports and deficiency repairs for systems as required
• Produce accurate documentation of all service performed on calls or tasks as assigned
• Provide daily updates and communication to the Service Team Lead for all assigned calls or tasks
• Perform detailed site survey visits to identify client needs and upgrade opportunities
• Make accurate decisions based on personal and professional judgment and verifiable criteria
• Service small to medium-sized Mission Critical systems independently
• Read and interpret service/project scopes, one-lines, floor plans, submittals, specifications, test reports, and related documentation
• Communicate effectively, especially in occupied and sensitive environments
• Follow cabling best practices—running, supporting, and terminating category-rated and multiconductor cabling
• Be certified or experienced with Fire Stopping and able to fire-stop penetrations
• Have basic computer skills and understanding of Microsoft Windows Applications
• Understand networking concepts (wired and wireless)
• Configure and troubleshoot device connectivity (LAN and Internet)
• Use low voltage crimp tools, testing tools, and other construction-related tools proficiently
• Demonstrate persistence, tactfulness, responsibility, and confidentiality; make decisions based on verifiable criteria
• Provide excellent customer service using active listening and empathy in various interactions
• Work well independently and as part of a team

Basic Qualifications

• High School Diploma or equivalent
• 2-4 years' experience in service, installation, and commissioning of low voltage/Data Communication systems including Security and Wireless Communication
• Experience with cabling, low voltage infrastructure, and terminations per applicable codes and standards
• Experience with Mission Critical Systems (Security & Wireless Communication)
• Preferred experience with systems like Honeywell Pro Watch, Software House, AMAG, Genetec, DMP, Avigilon, Hirsch, Lenel S2, Bosch, Milestone, Ceragon, Cambium, Siklu
• OSHA 10 certification
• MA State D-License (required for MA security work)
• Reliable transportation, valid driver’s license, and acceptable driving record
• Willingness to travel throughout New England (RI, MA, CT, NH, ME)
• Availability for off-hours work, including second, third shifts, and weekends
• Participation in the Service Department on-call rotation
• Ability to see, hear clearly, distinguish colors, and perform physical tasks including climbing, lifting, and working in various conditions

Preferred Qualifications

• Experience with security control systems in detention facilities, prisons, courts, and sensitive environments
• Industry or manufacturer certifications
• RI TST Data Licensing
• Firestop Certification (Hilti or 3M)
• Certified in Boom and Scissor Lifts

Note: This job description is subject to change. The employer is an equal opportunity employer.